Work Location
Washington DC
Responsibilities:
Provide administrative and customer service support by answering phones, filing paperwork, preparing and reviewing correspondence, and performing other assigned duties.
Review request, security, and waiver packages; review PSRs for background investigations (BIs) and security clearances; and initiate, review, troubleshoot, and audit e-QIP applications.
Conduct and coordinate personnel security checks, including credit, Selective Service, Federal Licensing System, state police, School Accreditation, NCIC/NLETS (via JWIN), TECS foreign travel, IA, FBI Name, PIV, and The Work Number verifications.
Query PIPS for previous investigations, request investigative files from other agencies and service providers, and review Position Designation Tools to determine the appropriate level of investigation.
Manage, track, and audit personnel security cases using internal and Departmental databases; conduct file audits and weekly/bi-weekly inventory counts; prepare files for Federal Records Center (FRC) shipment; and enter and track obligations for field investigator assignments.
Complete initial risk assessments for subjects who violate ATF agency-specific qualifications and conduct open-source research to support e-QIP reviews.
Prepare polygraph packages, accommodate and fingerprint applicants for FBI fingerprint checks as part of the pre-employment background investigation process, and distribute FBI Name Check results.
Serve as a liaison between ATF and federal and state agencies, provide administrative case support for multiple Security Investigators (SIs), and communicate with subjects and sponsors by sending reminder emails and resolving e-QIP-related issues.
Requirements: High School Diploma or GED required; Bachelor's degree preferred; and
2 to 5 years of experience in a general office setting.
Excellent customer/client handling skills and the ability to maintain confidentiality
Working knowledge of MS Office – Word, Excel, and PowerPoint; database experience;
Experience working with e-QIP and JPAS preferred;
Strong interpersonal skills; written and oral communication skills;
Excellent time management – ability to multi-task and meet strict deadlines; and
U.S. Citizenship and the ability to obtain and maintain a Top Secret clearance.
