Patient Services Rep (Float)
proliance puget sound orthopaedicsMarysville, WA
Patient Services Rep (Float)
proliance puget sound orthopaedicsMarysville, WAMid L4
Patient RepresentativesMedical Secretaries and Administrative AssistantsReceptionists and Information Clerks
APPLY NOW (opens in a new tab)Patient Services Representative The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.
Schedule:
Monday-Friday, 8am-5pm. This is a Float position and will be required to float to all 3 locations (Lakewood, Tacoma, and Gig Harbor).
Key Duties and Responsibilities:
Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patients with check-in process, completion of paperwork or forms, when necessary
Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
Facilitate flow of patients by coordinating with medical assistants and clinical team
Schedule appointments, conferences and meetings in person, as requested
Schedule interpreters for patient appointments as needed
Complete duties and assist others as directed
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook
Education/Experience:
- High School Diploma or the Equivalent 1-2 years relevant experience in public contact, preferably in medical office environment
- Minimum 1-year front office or reception experience, medical preferred
- Practice Management and experience (desired)
Knowledge, Skills and Abilities:
- Superior customer service
- Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
- Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
- Use time efficiently, with attention to quality, detail, accuracy and completion
- Willing and able to be flexible with working varied hours and dependable with attendance
- Ability to remove oneself personally from given situations, remaining objective
- Able to adapt to change, delays or unexpected events while maintaining a positive mindset
- Clear oral and written communication
- Ability to provide feedback to improve performance
- Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
- Ability to prepare records in accordance with detailed instructions
- Must be able to type with speed and accuracy
Work Environment/Physical Demands:
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
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Level
Mid L4
Location
Marysville, WA
Occupation
Patient Representatives
Industry
Offices of Physicians
Posted
today