Job TitleCoordinate Core Operations: Process transactions for healthcare, life insurance, and pension and retirement plans. Deliver Exceptional Service: Serve as the trusted contact for employees, retirees, and beneficiaries via phone, email, and in-person consultations. Excellent customer service skills are a must. Ensure Compliance: Review case files for accuracy and compliance with plan documents and standard operating procedures. Collaborate Across Teams: Partner with HR leadership, benefits analysts, and healthcare vendors to resolve inquiries efficiently. Maintain Confidentiality: Handle sensitive personal, medical, and financial records with strict privacy standards.
