Business Service Operations - Mgr - Commercial Portfolio Management

Status: Exempt Reports to: Director - Business Lending Department: Business Services Operations Job Code: 12141 Pay Range: $135,300.00 - $175,000.00 Annually Location: Hybrid in Sacramento, CA WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE: You lead and oversee commercial portfolio management activities, leveraging your expertise in credit risk, financial analysis, and portfolio administration to maintain a high-quality commercial loan portfolio and support sound lending practices. You are a strategic and results-driven leader who combines strong commercial credit knowledge with effective people leadership to guide portfolio monitoring, risk management, and operational execution while developing a high-performing team. You partner across the organization to identify emerging credit risks, drive informed decision-making, and continuously enhance portfolio management practices, reporting capabilities, and controls to protect asset quality and support organizational objectives.

WHAT YOU'LL DO: Manage and oversee portfolio management activities including annual reviews, covenant monitoring, financial analysis, portfolio administration, exception tracking, and risk reporting. Provide consistent and knowledgeable expertise in all areas of commercial portfolio management, credit administration, and portfolio risk oversight. Lead and develop Portfolio Managers, Portfolio Administrators, and Credit Analysts to ensure timely completion of annual reviews, borrower monitoring, covenant compliance, and risk assessment activities. Work and coordinate with Relationship Managers, Underwriters, Special Assets, Compliance, and other stakeholders to ensure portfolio objectives, service standards, and risk management requirements are achieved. Review and approve portfolio actions within assigned authority limits, ensuring timely and consistent decision-making. Monitor portfolio quality trends, concentrations, risk migration, and emerging credit concerns while recommending appropriate risk mitigation strategies. Ensure accurate and timely collection, analysis, and monitoring of borrower financial statements, tax returns, rent rolls, borrowing base certificates, covenant reporting, and other required portfolio information. Ensure the ongoing integrity and accuracy of loan portfolio information, risk ratings, covenant tracking systems, and portfolio reporting data while recommending and implementing corrective actions as needed. Ensure a consistent work product that is accurate, timely, and free from material errors or omissions. Manage department productivity, workflow prioritization, resource allocation, coaching, and employee development activities. Accountable for audit results, compliance scores, examination findings, annual review completion metrics, and implementation of corrective action plans. Organize and prepare monthly, quarterly, and annual portfolio performance, concentration, risk, and exception reports for management and executive leadership. Present portfolio performance trends, risk findings, criticized asset activity, concentration exposures, and recommended action plans to leadership as requested. Collaborate with Business Lending leadership to identify, research, validate, implement, and evaluate opportunities to enhance portfolio management practices, procedures, technologies, reporting capabilities, and operational efficiency. Partner with Commercial Underwriting leadership to ensure effective transition of credits from origination through ongoing portfolio management and risk monitoring. Lead annual review, covenant compliance, and portfolio remediation initiatives to ensure portfolio monitoring requirements are completed in accordance with policy and regulatory expectations. Support strategic initiatives, system implementations, vendor relationships, and process improvement efforts that impact portfolio administration and portfolio risk management activities. Develop and maintain an understanding of pertinent regulatory requirements and risks inherent to portfolio management responsibilities and establish control activities that mitigate risk while supporting regulatory compliance and strategic objectives. Collaborate closely with the Special Assets Manager to identify, evaluate, and manage borrowers exhibiting signs of credit deterioration. Monitor criticized and classified assets, recommend risk rating changes, develop risk mitigation strategies, and coordinate borrower action plans to proactively address emerging credit concerns and minimize potential losses. Provide oversight and governance of portfolio exception management, risk rating accuracy, and borrower monitoring practices to ensure risk exposures are identified, escalated, and resolved appropriately. QUALIFICIATIONS AND PREFERENCES:Bachelor's Degree in Business, Finance, Accounting, Economics, or a related field required Directly related experience may be considered in lieu of education 5+ years or more managing commercial portfolio management, commercial credit administration, commercial banking, or credit risk management functions requiredWHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.