Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business.* Communicate for understanding what members wish to improve or correct about their business via phone, zoom and email.* Review financial statements, evaluate competitors and analyze business practices.* Once research is complete, Coach will develop a new business model or prepare recommendations and present them to the client.* Display a professional but assertive and results-oriented, approach with strong mentoring skills and a passion for helping shop owners to become successful business owners.* It is vital that your background includes management in the automotive aftermarket arena ideally in an independent repair shop, or a MSO group of repair shops.* It is also important that you display excellent communication, interpersonal, and persuasion skills, as well as the ability to convince business owners to make major changes and paradigm shifts in their practices especially via phone or videoconferencing.* To Consult, Train, Mentor and Coach a client to help them achieve their business goals and dreams.* To successfully guide the client through the building blocks that creates the foundation of a profitable business.* To meet or exceed all ATI goals;* Minimum 10 years overall automotive experience with a strong focus in service writing, shop management, operations management, or previous shop ownership, preferably in the independent, nondealer, aftermarket arena* Operations management experience (preferably with an aftermarket chain) involving established internal structure and processes* Exceptional coaching and mentoring skills* Solid automotive business understanding* Ability to influence others over the telephone and videoconferencing* Minimum 4 years of teaching, instructing, and mentoring small business owners or employees, with a clear understanding of the challenges facing independent shop owners* Track record of consultative management, people development, and business management prior experience and success working in an organization that provides monthly goals Computer proficiency, particularly in Word and Excel; Knowledge of SalesForce CRM, a plus Sales abilities, strongly preferred* Accounting or P&L experience* Marketing and online/social media experience.* Writing skills with an interest in writing articles for industry magazines, a plus* Solid understanding of how to recruit and retain high quality employees at all levels of experience* It is also important that you display excellent communication, interpersonal, and persuasion skills, as well as the ability to convince business owners to make major changes and paradigm shifts in their practices. This does include maintaining an appropriate and professional personal image.
