Global Travel Experience Leader - 24/7 Support

Navan is seeking a Senior Travel Experience Manager to lead multiple support teams delivering 24x7 customer assistance. You will oversee operations, define standardized processes, and drive accountability to achieve service goals. You will mentor leaders, manage escalations, and work with Client Management to retain customers, ensuring top-tier CSAT and NPS through proactive service. Strong collaboration and data-driven decision making are essential.