Senior Director - ITSM FTE
Salary: $180-200k + Benefits & BonusHybrid – New York, NY
Overview:
We are looking for an experienced Senior Director to lead and transform enterprise-wide IT support and service management functions for a global organisation. This is a senior leadership position focused on delivering scalable, high-quality IT services, driving operational excellence and partnering with technology and business leadership across multiple regions.
What will you be doing:
- Lead the global IT service delivery strategy, including Help Desk, Level 1/2 support, infrastructure monitoring and IT service management
- Oversee Incident, Major Incident, Problem, Change and Configuration Management processes
- Drive Service
- Now or similar ITSM platform optimisation, automation, workflow development and reporting
- Lead global transformation initiatives focused on standardisation, scalability, process improvement and operational excellence
- Manage strategic technology vendors, Managed Service Providers, SLAs and performance
- Partner with senior business and technology stakeholders to improve user experience, service reliability and business continuity
- Ensure service delivery aligns with regulatory, risk and governance requirements within a highly regulated environment
Experience:
8+ years’ progressive experience in IT service delivery, infrastructure operations or a similar environment, with 2+ years in a senior leadership position Proven experience leading global IT support/service delivery organisations across multiple regions Strong enterprise ITSM experience with Service NowStrong vendor management, stakeholder engagement and transformation experience For more information about this position, get in contact today!
