HCV Portability Coordinator Coordinate housing assistance across jurisdictions. Support families. Keep portability moving.
Location: Nashville, Tennessee
Employment Type: Full-Time Regular
Department: Rental Assistance
Salary Range:
$61,544-$67,078At MDHA, our work is about more than housing. It's about people, neighborhoods and the city we call home. Today, MDHA houses approximately 30,000 Nashvillians, primarily through more than 8,000 Section 8 vouchers and nearly 7,000 apartments at more than 40 properties. But MDHA is more than a housing authority for Nashville and Davidson County. We also administer federally funded community development programs on behalf of the city and serve as the redevelopment arm of Nashville. When you join MDHA, you become part of a team of nearly 300 dedicated employees whose work has a direct impact on the people we serve, the neighborhoods and communities we support, and the growth and development of Nashville. MDHA is seeking a detail-oriented and knowledgeable HCV Portability Coordinator to administer and oversee portability activities for the Housing Choice Voucher Program. This role is responsible for coordinating the transfer of voucher assistance between Public Housing Agencies (PHAs) and ensuring portability cases are processed accurately and in accordance with federal regulations established by the U.S. Department of Housing and Urban Development (HUD) and MDHA policies. The HCV Portability Coordinator serves as a primary point of contact for portability matters, working closely with other PHAs, MDHA staff and program participants to facilitate timely processing, accurate documentation, appropriate billing and effective communication throughout the portability process. This position requires strong organization, attention to detail, customer service skills and the ability to manage multiple cases and deadlines while maintaining compliance with HUD requirements.
Minimum Qualifications:
Experience working with the Housing Choice Voucher Program, rental assistance, affordable housing or a related housing program.
Knowledge of Housing Choice Voucher portability processes and applicable HUD requirements.
Knowledge of federal regulations, agency policies and procedures related to Housing Choice Voucher administration.
Strong organizational skills and the ability to manage multiple cases, deadlines and priorities.
Strong written and verbal communication skills, with the ability to communicate effectively with PHAs, program participants and internal staff.
Strong attention to detail and the ability to review documents and identify discrepancies or missing information.
Ability to maintain accurate, complete and audit-ready records.
Ability to work independently, exercise sound judgment and follow established policies and procedures.
Strong customer service skills and the ability to explain program requirements, procedures and timelines clearly to participants.
What Success Looks Like:- In your first six to 12 months, you will help MDHA:Process portability cases accurately and within established timelines.
- Maintain complete and organized portability records.
- Strengthen communication and coordination with other PHAs.
- Reduce delays and discrepancies in portability processing.
- Support accurate portability billing and reimbursement activity.
- Provide clear and responsive customer service to Housing Choice Voucher participants.
- Maintain compliance with HUD requirements and MDHA policies.
- Skills and Capabilities
- We're looking for someone who can:
- Manage multiple portability cases, deadlines and priorities simultaneously.
- Communicate clearly and professionally with participants, PHA staff and internal departments.
- Analyze case information and identify discrepancies or missing documentation.
- Interpret and apply established policies, procedures and HUD requirements.
- Maintain accurate records and documentation.
- Exercise sound judgment and discretion when handling participant and program information.
- Work independently while collaborating effectively with internal and external partners.
- Provide responsive and professional customer service.
- Remain organized and detail-oriented in a deadline-driven environment.
- The position operates in a professional office environment and requires regular interaction with employees, Housing Choice Voucher participants, other Public Housing Agencies and external partners.
- The position requires the ability to manage multiple priorities, maintain accurate records and communicate effectively with individuals from a variety of backgrounds.
- If you're an organized, detail-oriented housing professional who enjoys helping families navigate the Housing Choice Voucher Program and coordinating complex processes across agencies, apply today.
- Know someone who would be a great fit? Please share this opportunity with them.
- The Metropolitan Development and Housing Agency is an equal opportunity employer and hires regardless of race, color, national origin, sex, sexual orientation, gender identity, age, religion, and disability, genetic information or any other legally protected status.
