Position Description:
This position provides evaluation, communication, coordination, recognition, and enforcement in the areas of safety, health, environment, and asset protection on a district level. This position works with Stores, and Corporate management to control inventory shrink, reduce damages, improve gross margin, minimize accident frequency rates on General Liability, Property, and Workers Compensation claims, improve execution of standard operating procedures (SOP), and ensure a safe environment for our customers and employees. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing Closed Circuit Television (CCTV) necessary for same, and writing reports on information received. Physical travel to assigned and unassigned sites required on a daily bases for scheduled site visits, incident response and to maintain program standards for asset protection and safety programs. Assesses procedures throughout assigned territory to ensure the protection of all Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, including Team Members, customers, participants, inventory, cash, and equipment. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing CCTV necessary for same, and writing reports on information received.
Essential Duties and Responsibilities:
Executes, with excellence, the business plan and associated Asset Protection and Safety programs that will deliver desired shrink, safety, and profit results with the highest service standards. Responds to incidents at assigned sites and non-assigned sights as required ensuring asset protection and safety coverage are maintained and financial goals are achieved. Reviews asset protection, safety, and company audits by reviewing digital, hard copy, and CCTV, and provides all data/reports to appropriate manager. Conducts asset protection, safety, and organizational audits on-site and remote (CCTV), ensuring company policy expectations are achieved. Ensures compliance programs are in place and effective for equipment, training, government agency compliance, asset protection, and safety programs. Develops great teams and partnerships by fostering good working relationships with corporate workgroups and local law enforcement so that observations and recommendations can be made to improve inventory shrinkage and store operations. Partners with Store leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to. Works with internal customers and Company leadership to develop loss reduction strategies. Conducts on-going risk assessments and outlines corrective measures. Responsible for embracing the Company’s commitment to customers, customer service, and safety through maintaining and enforcing a safe and secure environment. Partners with store leadership and management within an assigned territory to manage and control the asset protection and safety operations ensuring company standards and expectations are achieved. Minimizes operational shrinkage by assessing exception-based reports and acting on them accordingly. Conducts monthly and weekly inventory controls, audits of paperwork, and monthly retail units, ensuring accuracy and implementing shrinkage and safety controls. Holds and maintains a valid, state-issued drivers’ license. Must have the ability to operate and drive a motor vehicle safely. Possesses reliable transportation and, when necessary, the ability to rent a third-party vehicle or drive a company vehicle, traveling to multiple company sites and business-related sites on a regular basis, investigating incidents, completing audits, and supporting all operations. The ability to travel with little to no notice, both short and long distances. Reviews and analyzes activities and records to determine compliance with Goodwill GCNA policies and SOPs. Reviews Asset Protection, Risk/Safety, and Audit reports and develops recommendations to reduce inventory shrinkage. Initiates, conducts, and supports confidential internal/external investigations involving company assets and associates. Supports recovery and civil demands. Assists with incident investigations; prepares investigation reports including recommendations on corrective and preventive actions; and monitors implementation. Reviews CCTV using a mobile phone, IPAD, or like device, and computer monitor for incidents and activity, including but not limited to asset protection, safety, accounting, project delivery, integrity, productivity, etc. Utilizes approved technology and software systems to identify, investigate, build and maintain investigations to company standards, retaining all required records. Conducts physical live observations and apprehensions. Supports company Asset Protection program by assisting with the repair, installation and programming of CCTV systems, key control and other physical security elements protecting life and company assets. Presents Asset Protection cases to law enforcement/courts. Testifies in court representing the company with integrity and professionalism. Ensures store compliance with all laws and workplace standards. Acts as a liaison between the Stores and Corporate on all Asset Protection matters to accomplish Goodwill GCNA shrink goals. Participates as a member of the District Management team in the planning, formulating, and implementation of the District missions and goals. Advises the District team on matters related to Asset Protection & Safety. Detects and resolves situations involving associate theft, abuse, or unsafe acts involving company assets, policies, or procedures. Ensures that all physical security measures are in place and operational (i.e., alarms, CCTV, etc.).Coordinates implementation of emergency response plans and acts as Emergency Coordinator for the District. Reviews/Reports on inventory movement and damages. Supports inventory activities by providing direction and acting as a liaison between the Stores and Corporate. Conducts Safety and Incident Reviews. Conducts and drives Safety awareness and training programs. Reviews and manages Safety processes and rates. Reviews incoming communications, alerts, audits, etc., for Asset Protection and Safety, checking for issues and addressing them appropriately to achieve risk or liability reduction goals for all company divisions. Attends meetings and scheduling obligations monthly, weekly, and daily or as required by situational needs at organizational sites with the ability to adjust schedules with little to no notice to meet needs or emergency situations. Maintains, delivers and trains all company safety programs to reduce customer, Team Member and property damage claims. Ensures company safety standards, programs and training are in place and executed with consistency to all areas of the company. Maintains regular and consistent in-person attendance. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned.
Minimum Qualifications:- (Education, Experience, Skills):Associates or Bachelor’s Degree preferred
- At least 3 years’ experience in multi-site retail security/loss prevention, including use of the Wicklander Zulawski (WZ) interview training program, Basic OSHA Safety regulations, as well as LPC and CFE certifications preferred
- Microsoft office skills including Word, Excel and Outlook
- Experienced in CCTV usage
- Ability to speak and read English proficiently
- Bilingual skills helpful, but not required
- Ability to prioritize duties every day, managing multiple investigations/audits, and discerning the information given for appropriate next steps
- Ability to make appropriate decisions in stressful situationsAbility to use strategic thought process to minimize exposure to emerging threats and trends
- Ability to analyze and interpret information to identify exceptions and trends signaling potential loss
- Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situationsAbility to influence activities and results of those who are not direct reports
- Valid drivers' license and clean MVRAbility to pass a background check and drug screen, where applicable for position
