Service Greeter Northtown Automotive Companies Inc - Amherst, NYSalary Range $16.00 - $18.00 Hourly Position Type Full Time Job Shift Full Time (3 day workweek) Education Level High School Travel Percentage None Category Customer Service
DescriptionOccupational Summary:
Responsible for immediately greeting customers as they enter into the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience
Schedule:
Full-time : 2 shifts available - A full-time, 3-day shift, 7:30am until 9:00pm, that rotates every 4 weeks. Mon/Tues/Wed for 4 weeks, then Thurs/Fri/Sat for 4 weeks) - A full-time, 5 day shift Monday - Friday
Essential Job Functions:- Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.
- Immediately greeting all customers and directing them to the appropriate service advisor or team member
- Locating pre-written repair order and confirming information with the customer
- Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
- Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.
- Washing vehicles and/or wiping them down as requested and needed
- When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.
- Maintain service drive to ensure it is free of dirt, debris, and snow
- Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed
- Filing repair orders
- Road testing vehicles
- Identify and remove new/used cars in service parking and move to correct location
Qualifications:- Valid in-state drivers license.
- Professional personal appearance
- Excellent communication skills
- Ability to read and comprehend instructions, both verbal and written.
- Ability to operate smartphone, tablet and/or PC.
