Staff Assistant II

Key Responsibilities: Provide administrative and office operations support to the Section Management team and multiple technical groups within the section. Manage multiple assignments simultaneously while maintaining accuracy, professionalism, patience, and composure in a dynamic environment with frequent interruptions and changing priorities. Prepare and process domestic and foreign travel, generate travel-related reports, process affiliate badge requests for domestic and foreign visitors, and provide visitor escort support as required. Process P-Card purchases, requisitions, and iProcurement orders, including the procurement of office supplies and other administrative needs. Coordinate meetings using Outlook, maintain conference room schedules, and arrange conference calls and virtual meetings using Microsoft Teams or equivalent tools. Assist with the preparation and development of presentations, graphics, and website content, including proofreading, editing, and formatting. Support office moves, workspace assignments, and new-hire preparations and onboarding activities. Lead the process for employees and affiliate offboarding activities, including completion of required checklist items. Prepare, maintain, and update Work Authorization Memos (WAMs).Coordinate on-site and off-site workshops, meetings, and other business events. Assist with candidate interview coordination, including developing interview schedules, coordinating logistics, and providing administrative support throughout the interview process. Serve as the Section timecard Subject Matter Expert (SME)/Timekeeper and provide timekeeping guidance to personnel as needed. Prioritize assignments and complete work accurately, efficiently, and within established deadlines. Provide responsive and professional customer service to personnel at all levels of the organization. Identify opportunities for process improvements and implement effective administrative practices and procedures. Support a variety of ad hoc assignments and special projects based on Section and organizational needs. Exercise appropriate discretion and confidentiality when handling sensitive or business-critical information.

Basic Qualifications: Typically requires a High School diploma with a minimum of six years of related experience, an associate degree with a minimum of one year of related experience, or equivalent related training and experience. Demonstrated knowledge of general administrative and secretarial practices, with strong organizational, computer, and interpersonal skills. Thorough understanding of office procedures and office automation applications, including Microsoft 365 applications such as Word, Excel, PowerPoint, and Outlook, as well as Adobe Acrobat. Strong meeting planning, scheduling, coordination, and organizational skills. Demonstrated ability to manage multiple complex assignments, work effectively under pressure, and operate independently with minimal supervision while consistently delivering high-quality work. Demonstrated initiative and willingness to learn new technologies, tools, processes, and procedures to enhance office operations and improve efficiency. Ability to evaluate situations, exercise sound judgment, and determine appropriate courses of action. Excellent written and verbal communication skills and the ability to work effectively as part of a team. Demonstrated ability to interact effectively with personnel at all organizational levels while providing a high level of customer service. Demonstrated ability to maintain professionalism, patience, and composure in a dynamic work environment with frequent interruptions and changing priorities. Ability to identify, learn, and apply new processes and technologies to improve administrative operations and workflows. Proficiency with the Microsoft 365 Office suite, including, but not limited to, Word, Excel, PowerPoint, and Outlook.

Preferred Skills and Experience: Extensive knowledge of JPL policies, procedures, and administrative practices. Previous Staff Assistant experience in a technical section or engineering office environment. Experience using JPL-specific tools and systems, including Concur, Service Order Modules, Timekeeping, Requisitions, P-Card, UCS, WAMs, Property Manager Gateway Administrator, Microsoft Teams, DocuShare, Alfresco, and JPL-ID.Experience supporting the JPL-ID process and onboarding volunteers, affiliates, foreign nationals, and other nontraditional personnel. Knowledge of JPL domestic and foreign travel policies and procedures. Familiarity with Microsoft Project, Access, Visio, SharePoint, Photoshop, and Publisher. General knowledge of JPL facilities, safety, property, and related administrative policies and procedures. Demonstrated willingness and ability to research, learn, and apply new information technology tools and resources to improve office procedures, processes, and overall operational efficiency.

Note: As a temporary position, this assignment may last up to 36 months in duration with approvals based on 6 to 12-month assignments. However, please note that you are not under any employment contract and your temporary employment status can be terminated at any time, with or without notice. JPL has a catalog of benefits and perks that span from the traditional to the unique. This includes a variety of health, dental, vision, wellbeing, and retirement plans, paid time off, learning, rideshare, childcare, flexible schedule, parental leave and many more. Our focus is on work-life balance, and living healthy, fulfilling lives as we Dare Mighty Things Together. For benefits eligible positions, benefits are effective the first day of the month coincident with or immediately following the employee's start date. The hiring range displayed below is specifically for those who will work in or reside in the location listed. In extending an offer, Jet Propulsion Laboratory considers factors including, but not limited to, the candidate's job related skills, experience, knowledge, and relevant education/training.$64,376 - $81,640JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law. In addition, JPL is a VEVRAA Federal Contractor. EEO is the Law. EEO is the Law Supplement Pay Transparency Nondiscrimination Provision The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are U.S. Citizens, Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here.