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Call Center Supervisor & Performance Coach at city of new york |...

Call Center Supervisor & Performance Coach

city of new yorkNew York, NY

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Call Center Supervisor & Performance Coach

city of new yorkNew York, NYMid L4

First-Line Supervisors of Office and Administrative Support Workers First-Line Supervisors of Personal Service Workers First-Line Supervisors of Production and Operating Workers

Administration of Air and Water Resource and Solid Waste Management Programs Administration of Conservation Programs Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors

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NYC Department of Environmental Protection (DEP) seeks a Principal Administrative Associate I to serve as Assistant Supervisor in the Call Center. You will oversee call handling, ensure accurate policy communication, and guide staff performance. The role emphasizes disciplinary actions, time/leave oversight, and DEP rule enforcement. Responsibilities include monitoring metrics, coaching staff, and completing special projects as prescribed by management.

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Level

Mid L4

Location

New York, NY

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Administration of Air and Water Resource and Solid Waste Management Programs

Posted

2 days ago

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