IT & Workplace Operations Lead

About the Role: This is a hands-on role with a broad mandate. You'll own the day-to-day technology experience for Formicans: computers, accounts, applications, permissions, onboarding and offboarding, endpoint management, IT support, office technology, and our relationship with our outside IT partner. You'll also help own the day-to-day experience of our Bolingbrook office and warehouse, making sure the space is organized, stocked, functional, and a great place to work. If the Wi-Fi is down, someone's badge doesn't work, a conference room isn't connecting, the TV needs to be ready for All Hands, a new hire needs a laptop, or the office is running low on something, you're the person who makes sure it gets handled. You aren't expected to personally pull every cable, install every camera, or perform every repair. You are expected to own the outcome. You don't need to know every system we use on Day 1. We'd rather hire someone with strong technical fundamentals, exceptional resourcefulness, and an ability to learn quickly. Over time, we expect you to become an expert in Formic's technology environment. You do need to be highly capable at using AI to extend what you can do. We want someone who is genuinely excited about technology and constantly asks: Why are we doing this manually? Can I automate it? Can I make this better? AI and automation are a meaningful part of this job, not a side project. We mean more than using ChatGPT to write emails. We want someone excited about connecting AI to actual systems and workflows, building things, experimenting with new tools, and finding better ways for Formic to work. The goal is simple: technology and the workplace become things the company rarely has to think about because they simply work.

Own the Bolingbrook Workplace Experience: Serve as the day-to-day point of contact for workplace needs and help keep our Bolingbrook office and warehouse running smoothly. Own relationships with workplace vendors, including cleaning, snacks and beverages, office services, maintenance, and other third-party providers. Keep office, kitchen, and shared supplies appropriately stocked and organized, using vendors and automated ordering wherever practical. Notice when something in the workplace isn't working, needs attention, or could be better, and take ownership of getting it resolved. Coordinate repairs and maintenance with our landlord, property management team, Facilities, or outside vendors. Help keep shared spaces, storage areas, meeting rooms, and workspaces organized and functional. Support onsite meetings, visitors, company events, and other moments when the office needs to be ready. Coordinate office moves, furniture and workspace changes, deliveries, installations, and other workplace projects. Look for ways to automate and simplify workplace operations, from inventory and ordering to vendor management and employee requests.

Automate Relentlessly: Use AI as a force multiplier in your own work and actively experiment with new tools. Find repetitive work across IT, workplace operations, and Formic that can be eliminated, simplified, or automated. Build workflows using AI agents, APIs, scripts, integrations, and automation platforms. Automate provisioning, onboarding, offboarding, support, inventory, documentation, reporting, ordering, and other repetitive processes wherever practical. Build lightweight internal tools when buying another piece of software isn't the best answer. Help Formic identify and adopt technology that makes us faster and more effective.

Own Security Operations & Our IT Partners: Be Formic's internal owner for our managed IT and security relationships. Partner with outside specialists on endpoint security, EDR/MDR, networking, vulnerability management, monitoring, and incident response. Maintain strong coverage for MFA, encryption, patching, endpoint protection, device management, and other baseline security controls. Support SOC 2 and other compliance work through documentation, controls, system inventories, and evidence. Know when to solve something yourself and when to escalate to a specialist. Hold vendors accountable for responsiveness, quality, timelines, and outcomes. Make sure Formic owns its credentials, documentation, systems, and technology decisions rather than relying on a vendor to understand our environment. Ensure our partners are a technical bench, not a substitute for internal ownership.

What makes you a great fit: You have 3-7 years of experience in IT operations, systems administration, technical support, security operations, technical operations, or another hands-on technology environment. You're deeply curious about technology and learn new systems quickly. You're already a heavy user of modern AI tools and actively experiment with them. You have hands-on experience with Mac and Windows environments, endpoint management, identity and access, SaaS administration, and basic networking. You can automate work using some combination of scripting, APIs, AI agents, integrations, or low-code/no-code tools. You're willing to work with physical equipment and troubleshoot problems onsite. You know how to research and solve something you haven't encountered before. You're organized, responsive, and unusually good at following things through to completion. You notice problems before someone has to assign them to you. You care about the employee experience and take pride in creating a workplace that works well. You don't think stocking a cabinet, troubleshooting a laptop, meeting a vendor, or building an AI workflow are beneath you. You want more ownership and responsibility than your years of experience might normally give you.

Our Total Rewards: At Formic, we believe people do their best work when they feel supported both professionally and personally. That's why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including: Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles ComprehensiveHealthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available

What we look for: We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist. Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work. Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results. Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer. Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit. Equal Opportunity Employment: Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co. AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.