Student Success Navigator

Student Success Navigator The Student Success Navigator is the assigned point of contact for a caseload of new undergraduate students. The Navigator stays in regular contact with each assigned student, meets with students in person/online, and acts promptly when a signal indicates that a student needs help. The Navigator's job is advocacy supporting the student in all aspects via collaboration with appropriate staff and faculty. The position is measured on the retention and persistence of its caseload. The work suits a person who takes pride in ownership: every student on the caseload is theirs to manage collaboratively, every case is carried to completion, and every promise to a student is kept and confirmed. Job Responsibilities and Execution Serves as the assigned point of contact for a caseload of new undergraduate students, including first-time, transfer, readmit, and non-traditional students, through their second year Initiates contact with newly assigned students promptly by telephone, followed by written communication, to introduce the Student Success Navigator role and available resources Guides assigned students through the transition from enrollment commitment to the first day of class, including financial aid requirements, placement, orientation, housing or commuter status, billing, and system access Maintains proactive, regular contact with assigned students through telephone, text, email, and in-person or virtual meetings in accordance with established outreach standards Meets with assigned students early in each term and before registration to review student checklists, available resources, outstanding holds, and next-term registration needs Conducts summer outreach to assigned students between academic terms to confirm registration, account balances, housing arrangements, and academic plans Responds promptly to student success indicators, including faculty and staff alerts, survey responses, course activity, grades, missed payments, registration holds, and withdrawal requests, in accordance with established response standards Contacts students who initiate withdrawal requests before the requests are processed Completes assigned weekly outreach to address outstanding holds, account balances, and other barriers to registration Connects students with appropriate academic and student support resources, including academic advising, tutoring, the writing center, career services, counseling, accessibility services, and financial aid; assists with scheduling appointments and follows up to confirm connection Refers significant personal, medical, mental health, basic-needs, family, and behavioral concerns to the appropriate Student Affairs office in accordance with established referral procedures while maintaining responsibility for coordination and follow-up within the assigned caseload Documents all student contacts, alerts, referrals, and resolutions in the designated case-management system on the day they occur Service Excellence Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence Models, supports, and holds others accountable to the University's values Provides proactive, student-centered support by listening to student concerns, identifying barriers to persistence, and connecting students with appropriate University resources Promotes a positive student experience by providing timely follow-up, helping students navigate University processes, and ensuring concerns are directed to the appropriate offices for resolution Supports student retention and success by identifying emerging concerns, facilitating access to resources, and maintaining consistent engagement with assigned students Communication, Teamwork, and Collaboration Communicates regularly with assigned students regarding University processes, available resources, outstanding requirements, registration needs, and steps to support continued enrollment Documents and communicates student concerns, outreach efforts, referrals, and outcomes through Designated case-management and reporting systems Collaborates with academic advising, Student Financial Services, student accounts, housing and dining, academic support services, Student Affairs, and other University offices to address student needs and facilitate timely resolution Coordinates with the appropriate Student Affairs offices on referred student concerns while maintaining communication and follow-up responsibilities for students within the assigned caseload Works collaboratively with the supervisor and Institutional Research to receive, maintain, and update caseload assignments and monitor student engagement and outcomes Follows established University outreach and referral protocols and consults with the supervisor regarding questions about role responsibilities, referral procedures, or appropriate service pathways Shares caseload activity, emerging student concerns, and outcomes with the supervisor to support coordinated outreach and continuous improvement in student support processes

Standard-Flex Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls Ability to work some evening and weekend hours, including move-in and orientation Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to work effectively at a computer for extended time daily Ability to sit/stand for extended periods of time Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc. Ability to use repetitive wrist, hand, and finger movements to type regularly Regular attendance is a necessary and essential function For fully remote positions, candidates must reside in or be willing to relocate to one of the following states in which Lindenwood University is authorized to employ: Arizona ArkansasFloridaGeorgiaIllinois