Clinical Health CoachSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Work Schedule:
Day shift, availability for some evenings and or weekend events. The Clinical Health Coach will promote, maintain and improve individual and community health within SLUHN's population of covered lives by assisting individuals and communities to adopt healthy behaviors. Collect and analyze data to identify community needs for program planning, monitoring and evaluating programs designed to encourage healthy lifestyles, policies and environments. May also serve as a resource to assist individuals, other professionals, or the community.
Job Duties and Responsibilities:- Serves as a health coach for a designated group of employees and/or spouses. Duties may include initiating contact, assisting with care navigation, connecting to programs and services, and following through to ensure compliance.
- Maintains appropriate, timely and effective communication with employees and/or spouses.
- Provides individual or group counseling and education to patients when necessary.
- Identifies barriers, develops a treatment plan, provides assistance and support to patients based on their individual needs relating to health education programs.
- Engages and maintains constructive relationships within a diverse population.
- Acts as a resource in resolving any questions or concerns pertaining to health risk or status.
- Acts as a resource and change agent by influencing attitudes, modifying behavior and introducing innovative strategies to improve patients' health status.
- Demonstrates an understanding of cultural and social barriers.
- Monitors health education programs for effectiveness.
- Maintains complete and accurate documentation on all patients to facilitate follow up and program data reporting.
- Database experience - Assures complete data collection and recording in corresponding databases and/or electronic medical record.
- Proficient in Microsoft Office – Word, Excel, PowerPoint, Access and Publisher.
- Excellent oral and written communication skills required. Bilingual Spanish preferred.
- Designs, implements and evaluates health education materials/modules, as needed. Experience designing health education materials preferred.
- Support employee completion of health assessment requirements.
- Participates in committees as assigned.
- Maintains composure in managing challenging situations.
- Actively seeks opportunities for professional growth and development. Attends professional meetings, workshops and conventions to enrich professional growth, knowledge and skill
- Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
- Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
Complies with Network and departmental policies regarding attendance and dress code.
Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
Physical and Sensory Requirements:
Sit up to 6 hours per day; 4 hours at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk 6 hours per day; 10 minutes at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Occasionally lift, carry, and push objects up to 20 pounds. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to hear as it relates to normal conversation.
Education:- Clinical licenses such as RN or RD. MPH with coaching credential or Certified Health Education Specialist (CHES) preferred.
- Training and Experience:
- At least 2 years health coaching or health education experience. Previous experience working with employee populations preferred. Ability to engage and maintain constructive relationships with a diverse population. Motivational interviewing experience preferred.
St. Luke's University Health Network is an Equal Opportunity Employer.
