Manager, Regulatory Compliance

Job Description: The Manager, Regulatory Compliance leads a team of regulatory professionals responsible for the execution of brokerage compliance functions and regulatory guidance within FedEx Logistics’ customs brokerage operations. The role combines direct personnel management with substantive regulatory expertise, serving as the primary escalation point for complex compliance matters and exercising independent judgment on regulatory resolution approach and escalation decisions. Oversees compliance activities related to FedEx Logistics’ customs bond obligations as an importer of record, ensuring timely response to and resolution of government inquiries, post-entry actions, and penalty matters to protect the company’s ability to conduct brokerage operations and maintain good standing with Customs and Border Protection and Participating Government Agencies. Oversees financial outcomes related to penalty mitigation and fee-based government compliance services, including recovery of mitigation savings and ensuring accurate billing and collection for services such as bill handling, petitions, and regulatory agent representation. Ensures FedEx Logistics fulfills its broker regulatory obligations under 19 CFR Part 111 within assigned areas of responsibility, maintaining business continuity and good standing with Customs and Border Protection. Serves as the primary escalation point for complex regulatory matters requiring deeper analysis, regulatory judgment, or intervention, including government enforcement actions, penalty proceedings, and compliance issues exceeding the team’s independent authority. Exercises independent judgment in determining the appropriate resolution approach for escalated matters, including whether to handle directly, engage internal business partners, or escalate to senior leadership or Legal. Performs substantive regulatory analysis and drafts work product on complex compliance matters, including penalty petitions, enforcement responses, and compliance guidance. Monitors operational compliance data and post-entry activity trends to identify emerging issues, patterns of noncompliance, and areas of potential risk, communicating findings to senior leadership and relevant business stakeholders. Monitors regulatory developments, agency guidance, and changes in applicable laws and regulations, communicating relevant updates and compliance implications to internal stakeholders. Facilitates ongoing dialogue between the regulatory team and business stakeholders on identified compliance issues, ensuring areas of risk remain visible and are being actively addressed. Interprets and communicates regulatory requirements to internal business partners, providing guidance on compliance obligations and the regulatory implications of operational and technology initiatives. Engages directly with customers to advise on and facilitate resolution of government notices, CBP bill payments, and liquidated damages. Engages with Customs and Border Protection and Partner Government Agencies on routine and moderately complex compliance matters, including responses to government inquiries, resolution of enforcement notices, and support during broker compliance reviews and agency examinations. Reviews, develops, and implements compliance procedures in response to new regulatory requirements, changes in agency guidance, or periodic procedure reviews, ensuring the team’s practices remain accurate and current. Manages the development and maintenance of automated entry review criteria and associated review processes as assigned, ensuring flagging parameters reflect current regulatory requirements and compliance priorities. Oversees the maintenance and accuracy of tariff tables and related system data within the ABI system as assigned, ensuring timely updates in response to regulatory and tariff changes. Performs required Sarbanes-Oxley (SOX) compliance reviews and controls testing within assigned areas of responsibility, contributing to the enterprise’s ongoing SOX compliance obligations. Manages a team of regulatory professionals across multiple locations, providing direction, coaching, and development to ensure the team maintains the regulatory expertise and operational proficiency necessary to support brokerage compliance operations. Performs other duties as assigned. Bachelor’s degree or equivalent experience in business, trade, law, or a related field. Licensed Customs Broker strongly preferred. Minimum 7 years of progressively responsible experience in customs brokerage, trade compliance, with a preferred two years in regulatory compliance or post entry environment. Demonstrated knowledge of customs brokerage operations, including entry procedures, post-entry operations and compliance, ACE/ABI systems, and applicable customs and government agency regulatory requirements. Leadership or supervisory experience strongly preferred. Demonstrated critical thinking and root cause analysis skills, including the ability to exercise independent judgment on complex compliance matters, recommend appropriate corrective action, and determine appropriate escalation. Strong analytical, written communication, and organizational skills with demonstrated ability to manage complex regulatory matters and competing priorities. Some travel may be required for business needs.