Emergency Recovery Coordinator (ERC)
Position: Emergency Recovery Coordinator (ERC)
Reports To:
General Manager or OwnerWhat does an ERC with Paul Davis do? Serve your community when it needs it the most Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events Cooperate with public emergency response agencies and private entities Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer Participate in restoration related community awareness events and programs Proactively searches for, acts upon potential opportunitiesERC's work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC's are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset. Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement. Vision: To provide extraordinary care while serving people in their time of need Mission: To provide opportunities for great people to deliver Best in Class results
Compensation and Benefits:- Ongoing Leadership Development Program and industry events
- Paid Holidays/PTOAccess to Paul Davis University and regular training opportunities
- Medical, Dental, Vision Benefits offered
Base salary + commission. Our current ERCs yearly pay range from $60,000 to $100,000+ depending on their production. No limit to earning potential.
Qualifications:- The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success
- Emergency Recovery Coordinators must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations
- Proven ability to close sales and provide quality customer serviceERC's need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression
- The ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informative
- Effective ERC's must also possess knowledge of restoration products and services
- They are dynamic speakers and comfortable when interacting in both one-on-one and group settings
- Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness
- Franchise, restoration, construction/home improvement, firefighter, and/or insurance industry experience ideal 4-6 years experience in restoration ERC, military, fire services, EMS, medical, construction, insurance
- Valid Driver's license
- Ability to pass a criminal background check and drug screen
Responsibilities:- ERC's generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency eventsERC's cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives
- They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
- The ERC participates in restoration related community awareness events and programs
- Volunteer non-operational time to related community events
- The ERC is on call 24/7The ERC's represent the franchise and the Paul Davis brand and give it a face
- Responsible for educating the consumer on products or services and effectively articulate the use and need
- Monitor, interpret and respond to lead sources
- Provide emergency recovery kits and services to the impacted property owner
- Communicate services to effected property owner
- Market the Emergency Recovery Program
- Support franchisee and franchisor organizational mission, vision, and value statement
Skills:- Self-motivated to get results
- Loves working people in need of assistance
- Is organized, but flexible. Must be able to prioritize and manage time
- Excellent communication skills
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced, dynamic environment
- Servants heart to take care of others
We support and hire Veterans and we are an Equal Opportunity Employer!
Compensation: $60,000.00 - $100,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
