Operations Manager (Honolulu)

Kana'i's Rolloff – Junk Removal & Hauling Oahu, HawaiiFull-Time | $100,000 Base + Up to $20,000 Performance BonusWe're looking for a strong Operations Manager to come in and take ownership of our day-to-day field operations. We're growing, and we need someone who can help us raise the standard across the board — our people, our trucks, our systems, our customer experience, and our overall performance. This is not a sit-in-the-office-all-day type of job. We want someone who is hands-on, who likes being around the team, who can coach people, hold people accountable, develop future leaders, and make sure the operation is actually running the way it should. The right person will be someone who can be tough when needed, but also knows how to listen, teach, and build people up. You'll be responsible for things like: Running the daily morning meeting and setting the tone for the day Managing and developing Team Leads and field crews Making sure trucks are clean, tools are organized, and uniforms are correct Making sure routes and schedules make sense Monitoring labor, overtime, fuel, dump costs, and job profitability Making sure crews are completing job checklists, photos, and documentation Making sure dump tickets are uploaded and assigned to the correct jobs Monitoring onsite closing rates and helping Team Leads improve their sales and estimating Watching discounts and making sure we aren't giving away unnecessary margin Visiting job sites and coaching crews in the field Handling customer complaints and escalations when needed Running role-play and training with the team Creating and improving SOPs, systems, standards, and checklists Identifying employees who have leadership potential and helping develop them Having difficult conversations when people are not meeting expectations Interviewing, hiring, and onboarding field employees Terminating field employees when necessary Making sure Team Leads are actually leading their crews Constantly looking for ways to make the operation better We are looking for someone with real management experience. Ideally, you have: Managed 20+ employees Managed supervisors, managers, or Team Leads Experience hiring, interviewing, and terminating employees Experience coaching and developing people Experience managing labor, overtime, productivity, and KPIsExperience improving systems and processes Experience working in a fast-paced operation Strong communication and problem-solving skills The ability to hold people accountable without creating a negative work environment We are open to people from trucking, logistics, construction, restoration, roofing, HVAC, plumbing, moving, distribution, home services, or other field-service industries. For us, leadership ability matters more than industry experience. We want someone who is confident but collaborative. Someone who can challenge us when they think something can be done better, but who can also work well with ownership and the rest of the leadership team. We want someone who understands that having high standards does not mean creating a miserable place to work. We want a team that works hard, competes, has fun, supports each other, and takes pride in what they do. If someone is struggling, coach them. If someone is doing a great job, recognize them. If someone repeatedly refuses to meet the standard, deal with it. That is the kind of leadership we are looking for. Within six months, we want to see: Cleaner trucks Better organized tools Consistent uniforms Stronger Team Leads Employees taking more ownership Better accountability More coaching and development More people being recognized for doing a good job Healthy competition within the team Less unnecessary overtime Better labor efficiency Better job documentation Better control of dump costs and discounts Better onsite closing rates Strong gross margins A team that actually enjoys coming to work and takes pride in winning together Most importantly, we want someone who can help build a team that gets better over time and does not rely on ownership to solve every little problem. Monday–Friday: 6:00 AM–4:00 PMSaturday: Come in for the morning meeting and help get the crews launched. Once things are running smoothly, you can leave. There may also be times when you need to answer operational questions outside normal hours.$100,000 base salary Up to $20,000 per year in performance bonuses Bonuses will be tied to things like: Gross margin Labor and productivity OvertimeOperational performance Employee development Customer experience Sales performance Improvements made to the operation We're not trying to build just another junk removal and dumpster company. We want to build a company with great people, strong leaders, high standards, great customer service, and a culture people are proud to be part of. We want people to grow here. We want employees to become better workers, better leaders, and better people because they worked here. And we want the person in this role to have a major impact on that. If you've led teams before, know how to hold people accountable, enjoy developing others, and know how to run a strong operation, we'd like to talk to you.