Job Description:
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Please note: This position sits in Miami and does not qualify for relocation expenses. *
Benefits We Offer Include:
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Employer paid life & disability insurance
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO)
- 7 Company Paid Holidays
- 24/7 Telemedicine & Employee Assistance Program
- Optional voluntary benefits (legal, accident, identity protection)
- Eligibility on the first of the month following your hire date
Purpose of Position:
This position will be providing high level customer service, to ensure overall customer satisfaction and brand loyalty. It requires heavy use of excel, data entry and transactions. It requires handling pressure on fast paced environment.
Accountabilities:
Enter sales orders and make changes as needed communicating to others involved in the process
Maintain spreadsheets and verify against Produce Pro and SAP for accuracy on all parameters involved
Verify pricing for invoicing and order confirmation
Daily follow up on trucks/appointments and communicate with parties involved for best customer service
Coordinate with product group teams for efficient freight cost.
Properly maintain inventory on product needed, coordinating with different product groups for allocation
Daily maintenance of vendor interface systems (i-trade, EDI, etc) for orders, shipments, and invoicing
Assist with order rejections, and resolution of claim approval process
Research, seek resolution and reconcile customer claims, properly maintaining each account payment status working closely with accounting
Work with quality control to resolve pending and/or potential issues.
Function as liaison between Corporate Sales office and FOB, Distribution Centers, Ports, Production etc.
Complete administrative duties as required.
Handle heavy emails volume on timely and efficient manner.
Generate department reports as needed.
Minimum Skills Required:
High School Diploma or equivalent, from an accredited institution.
At least 2 to 3 years prior experience in a similar role (e.g. customer service, project coordination, sales assistant etc.).
Strong knowledge of Microsoft Office programs (i.e. Excel, Word, PowerPoint and Outlook)
Excellent interpersonal, organizational, analytical and communication skills (i.e. oral and written).
Must be detail-oriented, and able to multi-task on a fast-paced environment.
Previous customer service experience (i.e. answer calls, data entry, etc.).
Able to work well under minimal supervision.
*Please note: This position does not qualify for relocation expenses. *
Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts—available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.
We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values—Excellence, Care, Passion, Trust, and Creativity—we invite you to explore our career opportunities and join our FRESH team.
