Service Coordinator Boat Dealership
marine outletTemple, TX
Service Coordinator Boat Dealership
marine outletTemple, TXMid L4
Motorboat Mechanics and Service TechniciansAutomotive and Watercraft Service AttendantsMotorboat Operators
APPLY NOWBenefits:
401(k) Employee discounts Health insurance Paid time off 401(k) matching Dental insurance Vision insurance
About the Role:
Marine Outlet Inc is looking for an energetic, organized, and customer-focused Service Coordinator to join our growing marine service department in Temple, TX. The Service Coordinator is the key connection between our customers and our service technicians, ensuring every customer receives outstanding communication and a first-class service experience.
Responsibilities:
- Greet customers and professionally assess their service and repair needs
- Write up accurate repair orders, and clearly document customer concerns
- Coordinate workflow between technicians and parts department to ensure work is completed efficiently and correctly
Keep customers informed throughout the repair process. Communicate repair recommendations, estimates, timeliness, and updates to customers.
Review completed work with customers and explain repairs and maintenance performed
Follow up with customers upon service completion and ensure high levels of customer satisfaction
Maintain accurate service records, ensure all work is properly documented, warranty documentation, and dealership compliance paperwork
Schedule and prioritize technician workloads to maximize shop efficiency
Promote preventative maintenance and additional services when appropriate
What we are looking For:
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to manage multiple customers and priorities in a fast-paced environment
- Previous experience as a service coordinator or service writer in a dealership: marine, RV, powersports, or automotive is preferred
- Basic knowledge of boats, marine engines, electrical systems, or related equipment is a plus
- Professional, positive, and team-oriented attitude
- Comfortable working with computers and dealership/service management software
- A genuine interest in boating and the marine industry is highly desirable
Why Join Us?
- Competitive pay with performance-based incentives
- Training and opportunities for professional growth
- Great team environment
- Opportunity to work in the exciting and growing marine industry
About Us:
Marine Outlet Inc has been a trusted name in the boating industry, proudly serving the Temple community and surrounding areas with quality boats, parts, and service since 1969. If you are a people person who enjoys solving problems, staying organized, and helping customers get back on the water, we'd like to hear from you!
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Level
Mid L4
Location
Temple, TX
Occupation
Motorboat Mechanics and Service Technicians
Industry
Boat Dealers
Posted
yesterday