Client Success Manager Consultant
sole solutionsNew York, NY
Client Success Manager Consultant
sole solutionsNew York, NYSenior L5
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesMarketing Consulting Services
APPLY NOW (opens in a new tab)Client Success Manager Consultant Greater New York areaWe're looking for a Client Success Manager Consultant to manage and grow a portfolio of strategic e-commerce clients. This person will serve as a trusted business partner, driving client satisfaction, revenue growth, profitability, and overall account performance. Own a portfolio of strategic clients and drive revenue, profitability, retention, and growth. Build strong relationships with client stakeholders and serve as a primary point of contact. Lead regular business reviews, performance discussions, and account planning. Develop account strategies and identify opportunities for growth, innovation, and improvement. Partner with Sales, Product, Marketing, Operations, and other internal teams to deliver against client goals and commitments. Monitor client KPIs, forecasts, trends, and performance data and turn insights into actionable recommendations. Manage client communications, escalations, and issue resolution with a strong sense of urgency. Identify opportunities to improve service, efficiency, profitability, and the overall client experience. Stay current on e-commerce trends, technology, and industry best practices.
Qualifications:
3+ years of experience in client success, account management, consulting, e-commerce, or a related field. Proven ability to manage client relationships and drive business growth. Strong analytical, commercial, and problem-solving skills. Excellent communication, presentation, and relationship-building abilities. Experience working cross-functionally with Sales, Product, Marketing, and Operations teams. Familiarity with B2C e-commerce, digital retail, analytics, and online customer experience preferred. Experience with account planning, business reviews, KPIs, and client performance reporting. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills and a proactive, solutions-oriented approach. Comfortable learning and using project management, reporting, and workflow tools.
Matching similar jobs
Level
Senior L5
Location
New York, NY
Occupation
Sales Managers
Industry
Administrative Management and General Management Consulting Services
Posted
yesterday