Join a long-established, privately held specialty manufacturer and distributor serving a broad industrial customer base located on Cleveland's West Side. This is a true inbound inside sales role built around responsiveness, accuracy, and teamwork - not cold calling or individual commission competition. Why this opportunity stands out Stability you can see. The company has a long operating history, unusually strong employee tenure, and a reputation for promoting capable people from within. A team-first sales model. Customers and orders belong to the team, and colleagues actively cover for one another rather than protecting commission credit. Patient training. Responsibility grows gradually, with hands-on support and roughly a year allowed to build full proficiency in the products and systems. Visible leadership and growth. Employees work close to ownership and operating leaders, and recent internal moves show that broader responsibility is attainable. A professional workplace. The onsite environment is clean, organized, and climate controlled, with a close-knit culture and direct communication. Shared success. The role offers a $60,000 to $65,000 base salary, plus a history of company-wide profit sharing, bonuses, and annual compensation reviews. Exact eligibility and terms are confirmed during the offer process.
What you will do:- Respond to inbound customer requests by phone, email, and web channels; clarify products, quantities, specifications, timing, and shipping needs.
- Prepare quotes, process purchase orders, and provide complete information to estimating and operations.
- Manage multiple time-sensitive requests while maintaining accurate records, clear follow-up, and dependable customer communication.
- What they are looking for
- Strong organization, task management, and attention to detail in a fast-moving environment.
- Clear phone and written communication, good judgment, and the confidence to ask clarifying questions.
- Comfort learning an ERP or order-entry system and following structured processes consistently.
- A coachable, team-oriented professional who accepts direct feedback and learns from correctable mistakes.
- Experience in inside sales, customer service, dispatch, service or logistics coordination, order management, or a similar role. Industrial experience is helpful but not required.
- This is an onsite Cleveland opportunity for someone who wants a stable team, a real learning runway, and room to build a long-term career. Confidential inquiries are welcome.
