Gift Shop Associate Are you interested in collaborating with passionate people? Experimental Aircraft Association (EAA) is a community of passionate aviation enthusiasts, and the only association of its kind to offer the fun and camaraderie of sharing the love of flying, building, and restoring recreational aircraft. Our vision is to expand an already vibrant and growing aviation community. EAA hosts the AirVenture Fly-In annually at Wittman Regional Airport in Oshkosh, Wisconsin. This event is EAA's annual convention and draws more than 650,000 attendees and 10,000 aircraft. EAA is a sought-after organization with a competitive and unique benefit package, which includes the EAA Flying Club, career advancement opportunities, fun perks, along with being immersed around passionate EAA Members and Volunteers. The part-time Gift Shop Associate position is responsible for assisting and providing exceptional customer service to all guests & Members who visit the EAA Aviation Museum, by selling merchandise, EAA memberships & museum admissions in a friendly, timely & efficient manner.
Roles and Responsibilities:
Perform the duties and responsibilities as assigned by the Senior Museum Service Representative.
Greet and acknowledge guests upon arrival in the museum.
Perform cash-handling functions, including point-of-sale (POS) system, registers, processing credit and debit cards, making change, returns and exchanges and processing gift certificates.
Perform the duties and responsibilities essential to the daily operation of the store including opening and closing the store within the guidelines of retail operating procedures.
Provide excellent customer service through the sales of merchandise, memberships, and museum admissions.
Assist in merchandising functions including displays, stocking, inventory counts, and merchandise pricing.
Ensure a clean, safe and orderly work area maintained to EAA standards.
Answer telephones and assist callers.
Respond to guest inquiries in a timely, friendly and efficient manner including purchasing decisions, information on museum, membership and other questions.
Demonstrate a working knowledge of EAA and the company's product lines, services, programs & events.
Assist in merchandising and sales for AirVenture and other EAA held events.
Work closely with buyers, distribution center manager, museum staff, education staff, and membership department.
Work as required or needed, including weekends, holidays or for special events.
Support the EAA mission and perform safe practices in the workplace and aviation environment.
Minimum Qualifications:
Flexibility regarding scheduling based on business demands including days, weekends, occasional evening events, and holidays. Gift Shop is open 7 days a week from 10am - 5pm (closed on holidays).Ability to present a positive, friendly, customer-oriented image to guests, Members, employees, and volunteers. Ability to multi-task, work under pressure and prioritize a variety of tasks with minimal direction. Ability to work in a team environment with a professional demeanor, as well as being able to work alone. Strong customer service skills with the ability to communicate & represent EAA in a professional and enthusiastic manner. Retail sales and cash handling experience preferred. Experience utilizing basic math skills and problem-solving skills. Knowledge and interest in aviation would be a plus. Knowledge of Microsoft Office products including: Word, Excel and Outlook are helpful.
Physical Requirements:
In a retail store environment. Ability to lift up to 50 pounds occasionally, standing and walking for extended periods of time while bending, squatting, kneeling, twisting, push and pull motions in order to stock shelves and move merchandise on the sales floor. Preparation for AirVenture or other events may require lifting up to 50 pounds occasionally, standing and walking for extended periods of time while bending, squatting, kneeling, twisting, and push and pull motions. All offers of employment are contingent upon successfully passing a pre-employment drug screen and background check. EAA offers a comprehensive benefits package to all full time positions. EAA is an Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
