Customer Experience Supervisor
virtual vocationsNew York, NY
Customer Experience Supervisor
virtual vocationsNew York, NYSenior L5
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Passenger AttendantsFirst-Line Supervisors of Office and Administrative Support Workers
Telemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesServices for the Elderly and Persons with Disabilities
APPLY NOW (opens in a new tab)To enhance customer satisfaction goals, the full-time remote Customer Experience Supervisor will supervise and develop customer service staff, monitor departmental performance, and implement process improvements while ensuring effective communication and collaboration across teams.
Key responsibilities:
Supervise and evaluate customer service staff to meet customer satisfaction goals
Monitor unit performance and ensure timely processing to maintain departmental standards
Recommend and implement procedural changes to improve service quality for internal and external customersRequired qualificationsBachelor's degree in a related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Strong organizational and project management skills
Ability to analyze work processes and recommend improvements for efficiency
General knowledge of call center technology and servicing channels is desired, but not required
Matching similar jobs
Level
Senior L5
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago