Job Description:
Build Connections. Strengthen Our Community. Shape the Future of a Global Association. Turnaround Management Association (TMA) is seeking a strategic, relationship-driven leader to serve as our Senior Director, Global Relations, Chapters & Membership. Reporting directly to the CEO, this senior leadership role will drive membership growth and retention, strengthen chapter performance, enhance volunteer engagement, and foster collaboration across TMA's global network. The ideal candidate is passionate about building professional association communities and understands that meaningful relationships are at the heart of a successful membership organization. This individual thrives on partnering with volunteer leaders, supporting chapter success, and creating exceptional value for members around the world. If you're motivated by the opportunity to make a meaningful impact, enjoy working as part of a collaborative, close-knit team, and bring both strategic vision and hands-on execution to your work, we'd love to hear from you. Join us in building meaningful connections, developing leaders, and fostering an engaged global membership community. Who is TMA?Turnaround Management Association (TMA) (not-for-profit) is the most professionally diverse organization in the corporate restructuring, renewal, and corporate health space. We are a community of professionals who work with companies to improve performance, manage disruption, restructure, and work through insolvency, preserve equity, and drive significantly improved results. Established in 1988 and located in downtown Chicago on Wacker Drive, TMA has nearly 10,000 members in 54 chapters worldwide, including 35 North American chapters. Members include turnaround practitioners, attorneys, accountants, advisors, liquidators, consultants, as well as academic, government employees and members of the judiciary. TMA provides members with the opportunity to network and attend educational sessions to hone skills and expand their contacts. For more information about our organization please visit us at www.turnaround.org.What You'll DoLead Membership Growth & Engagement Develop and execute strategies that drive membership acquisition, retention, reinstatement, and engagement. Establish measurable growth goals and performance metrics across TMA's global network. Analyze membership trends, engagement data, and retention metrics to identify opportunities for improvement. Enhance the member experience through innovative onboarding, engagement, and member journey initiatives. Partner with Marketing & Communications to support member recruitment and retention campaigns. Collaborate across departments to strengthen and communicate TMA's programs and operations.
Strengthen Chapters and Volunteer Leadership:
Serve as the primary liaison to chapter executives and volunteer leaders.
Support chapter growth, operations, governance, reporting, and member engagement initiatives.
Provide coaching, guidance, and best practices to chapter leadership teams.
Conduct chapter performance reviews and use data to identify opportunities for growth and improvement.
Develop leadership training and onboarding resources for chapter and committee volunteers.
Foster collaboration, communication, and idea sharing across the chapter network.
Expand TMA's Global Community:
Build and maintain strong relationships with international chapters, chapter leaders and affiliate partners.
Support strategic initiatives that strengthen TMA's global presence and growth.
Partner with the CEO and volunteer leaders on international engagement and expansion opportunities.
Identify opportunities for cross-border collaboration, education, sponsorship, and membership growth.
Coordinate governance, reporting, and compliance activities related to international affiliates.
Drive Operational Excellence:- Oversee membership operations, SOPs, reporting, systems optimization, and data integrity.
- Improve dashboards, KPI reporting, and membership analytics.
- Ensure accurate and consistent execution of membership, event set up, registration, and reporting processes.
- Partner with internal teams to maximize the effectiveness of TMA's AMS (Association Management System) and member technologies.
- Serve as a Senior Organizational Leader
- Contribute to organizational planning, budgeting, forecasting, and goal setting.
- Lead and develop a high-performing team focused on membership operations, chapter relations, and community engagement.
- Represent TMA professionally with members, sponsors, partners, and industry stakeholders.
- Foster a culture of accountability, collaboration, and service excellence.
Qualifications:
10+ years of progressive leadership experience in membership, association management, chapter relations, business development, or a related field.
Demonstrated success driving membership growth, retention, and engagement.
Experience working with volunteer-led organizations and governance structures strongly preferred.
Proven ability to build strong relationships and influence diverse stakeholders.
Experience leading teams, managing budgets, and achieving financial and operational goals.
Strong analytical, communication, and leadership skills.
Experience with AMS/CRM platforms and data-driven decision-making.
International association or global membership experience preferred.
Why Join TMA?At TMA, you'll have the opportunity to shape the future of a respected global association, work alongside dedicated volunteers and industry leaders, and make a meaningful impact on a thriving international membership community. Plus, we offer great benefits that include:
Salary Range: 150k-160k per year depending on experience/qualifications
Medical/Dental/VisionShort and long-term disability insurance Life and AD&D insurance Flexible and dependent care plan Transit and parking benefit program 401(K) Plan ($1.00 to $1.00, up to 6% TMA match after one year of service) Generous PTOProfessional Development Support (company paid professional memberships and training) Chicago office located downtown close to Metra station and public transportation
Job Location:
Hybrid work arrangement with three days in the office (Tuesdays, Wednesdays and Thursdays) and other days virtual. Up to 10% travel primarily to national locations/ conferences. Relocation assistance will not be provided for out-of-state candidates. TMA Values: Member Value First AccountabilityCollaborationExcellenceStewardshipJoin us in strengthening and growing TMA's global community of professionals around the world. Turnaround Management Association is an Equal Opportunity Employer For consideration, please submit a cover letter and resume by clicking on the apply button. AI may have been used during the recruiting process. See (link) to learn how. Key words: Senior Manager Membership, Senior Membership Engagement Manager, Director of Membership Engagement, Membership Director, Director of Membership and Engagement, Director of Membership Relations, Director of Membership Services, Associate Director of Membership, Membership Services Director, Director of Membership Development, Senior Director, Global Member Engagement
