Job Description:
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. This position supports the department by sourcing, qualifying and contracting vendors, building collaborative relationships, monitoring and developing their performance, and acting as the prime point of contact for vendors over commercial, contractual and practical arrangements. The position is expected to use independent judgment and discretion to locate vendors and negotiate terms with those vendors in a way best benefitting the Company.
What You'll Do:- Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing
- Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements
- Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company
- Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts
- Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership
- Analyze location alignment and capacity opportunities; recommends improvements to leadership
- Understand varying scopes of work of our clients and convey those requirements to vendors
- Establish and grow relationships with vendors
- Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions
- Work with operations team to identify and terminate underperforming vendors
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Must be available to adjust work schedule during high peak periods when necessary
- Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)
What You Need:- Role Specific Skills
- Excellent Microsoft product skills - high-level experience with Excel and Word required
- Experience/ability to setup/lead meetings or plan remote business events required
Qualifications:- Minimum Qualifications
- Bachelor’s degree or related experience
- Other Relevant Qualifications
- Experience in Facilities, Supply chain, or Procurement preferred 3-5 years customer service or related experience preferred
- Why Lessen:
- Competitive compensation
- Health, Dental, Vision, Life, Disability options 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity PayCareer advancement opportunities
- All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
