Shuttle Driver Shuttle driver transports our guests, members, and visitors inside the resort. They perform it with the highest level of service to ensure guest satisfaction.
Essential Functions:- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of the hotel. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Follows all of Trump Hotel Collection Service basics.
- Must be able to sit down for the entire shift.
- Must be able to lift up to 40 lbs.
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas and vehicles.
- Attend Shift Lines ups.
- Inspect vehicle for damage; document required repairs.
- Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels).Inspect vehicle for cleanliness, inside and out; rectify any deficiencies.
- Communicate vehicle maintenance needs to Manager on Duty.
- Obey all traffic and driving regulations.
- Remain on scheduled route at all times. GPS system must be on the entire time.
- Ensure the safety of all passengers and their belongings.
- Drive the vehicle to transport guests/members to and from designated destinations.
- Meet and greet designated passengers for pick up areas.
- Communicate any delays, problems and passenger needs with the hotel by radio, using proper codes.
- Load/unload passengers' luggage into/out of the vehicle, if necessary.
- Maintain conversation with passengers according to their needs.
- Follow designated procedures for vehicle breakdowns and accidents.
- Ensure security of vehicle keys.
- Park vehicle in designated location when not in use.
- Charge the Golf Carts properly and ensure that the shuttle bus has gas the entire time.
- Immediately report to Loss Prevention and Manager on Duty for any accidents.
Other:
Due to the nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by Trump National Doral is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
Safety Requirements:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.
Physical Requirements:- Frequency Key: Never 0 hours; Rare up to 1 hour; Occasional 1-3 hours; Frequent 3-6 Hours; Constant 6-8 hours
- Physical Activity Frequency
- Sitting Constant
- Walking Occasional
- Climbing stairs Occasional
- Crouching/Bending/Stooping Occasional
- Pushing/Pulling Occasional
- Reaching Occasional
- Grasping Occasional
- Talking Constant
- Hearing Constant
- Lifting/Carrying Occasionally up to 50 lbs.
- Near Vision Constant
- Far Vision Constant
- Smell Frequent
Other Duties:
Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. Qualification Standards:
Education: High School graduate or equivalent required.
Experience:
Must have experience in luxury customer service. Grooming/Uniforms: All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
