The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Consistently achieves or exceeds monthly sales and KPI goals
- Actively develops new clients by finding new ways to enhance and develop business
- Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
- Effectively captures client data for connecting with clients and building relationships
- Completes outreach to connect with clients on a regular basis
- Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
- Upholds all brand values and relationship values
- Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
- Follows through and accomplishes multiple projects and store priorities in a timely manner
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
- Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
- Acts as the manager on duty when scheduled, to support all business functions
- Ensures accuracy of all POS procedures
- Understands and performs all POS functions accurately, professionally and within Company guidelines
- Opens and closes the store - performing all tasks to Company standard and compliance
- Resolves client issues and requests in an efficient manner and with a sense of urgency
- Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
- Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
- Demonstrates high level of quality in work, attendance and appearance
- Actively contributes to non-selling activities and loss prevention initiatives
- Actively participates in Monthly Touch Bases
- Attends all required Store Meetings
- Maintains standards of store cleanliness and organization
- Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
- Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
- Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
- Assists to ensure accuracy of Company in store promotions and merchandise markdowns
- Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
- Assists in maintaining compliance to all Company Policies & ProceduresADDITIONAL RESPONSIBILITIES:
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
- Demonstrates high level of quality work, attendance and appearance
- Adheres to all Company Policies & Procedures and Safety RegulationsAdheres to local, state and federal laws
- Additional responsibilities assigned by supervisor related to your position/department
- Less than 20% travel may be required as necessary
- Ability to be flexible and willing to work extended hours when necessarySUPERVISORY RESPONSIBILITIES
- This position does not have supervisory responsibilitiesORGANIZATIONAL RELATIONSHIPS
- Interacts with all levels throughout organization including customers, employees and outside vendorsMINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.
COMPETENCIES:- Leadership
- Motivator
- Results Orientated
- Communication
- Client Focus
- Teamwork
- Optimistic
- Honest and Integrity
- Professionalism
- Adaptability
- Embraces Change
- Solutions orientated
- Thoroughness
- OrganizationEducation/Experience:
- 2 - 5 years retail sales experience
- Luxury experience preferred
- Exemplary selling and clienteling skills
- Computer skills: Word, Excel, Microsoft Outlook and POS systems
