Vice President, Product Payments Experience & Customer Loyalty

Vice President, Product Payments Experience & Customer Loyalty

Business ClassificationsB2CB2BAbout the RoleThe Company is seeking a Vice President, Product Payments Experience & Customer Loyalty to take on a pivotal role in defining and leading the end-to-end payer experience across its global payments platform. The successful candidate will be responsible for every customer-facing payment experience, from checkout to payment confirmation, and will be tasked with building a long-term payer loyalty strategy. This includes increasing payment conversion, improving customer satisfaction, and creating experiences that encourage repeat use. The role demands an executive leader with a passion for building elegant, scalable, AI-enabled payment experiences, and a proven track record in product management, particularly in the fintech or global consumer payment space. Key responsibilities for the Vice President, Product Payments Experience & Customer Loyalty at the company include owning the global payer experience, leading customer loyalty and retention initiatives, driving product modernization, and championing the voice of the customer. The ideal candidate will have at least 15 years of product management experience, with a strong background in UX, product design, and customer-centric product development. They should also have a deep understanding of regulated payment markets and experience in modernizing large-scale platforms. The role requires an individual with an analytical mindset, the ability to influence senior leadership, and a passion for building high-performing teams. Experience with AI-powered product development, global payment platforms, and a strong technical background in the relevant technologies is highly valued. Hiring Manager TitleChief Payments Officer FunctionsProduct Management