Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities. Program highlights
Duration: 6–12 months (flexible, hybrid, based on milestone completion)
Schedule:
Part-time or full-time options; progress is milestone-based so participants can advance as they demonstrate competency Training: Comprehensive classroom and practical training, job shadowing and one-on-one mentoring
Compensation:
Competitive paid apprenticeship and eligibility for company benefits as applicable Career path: Clear progression to Claims Specialist roles and support for licensing and development
What you’ll do:- (Key responsibilities)
- Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents
- Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
- Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
- Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
- Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities
- Maintain accurate and timely claim files, status reports, and documentation in claims systems
Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
Training & support
Licensing Training (state adjuster licensing requirement assistance where applicable)
Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service)
One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support
Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams
Continuous learning journey provided for enhancing Casualty skills
What we offer:- Paid apprenticeship with competitive compensation
- Mentorship, career development, and individualized mobility plans
- Support for licensing and tuition reimbursement for approved educational needs
- Access to health and wellness benefits (as applicable), and paid leave
- Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion
- How the milestone-based progression works
- You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time
- Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
- The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones
How to apply:
Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment. Equal opportunity statement: We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process. Pursue a meaningful career helping people recover after loss — apply for the Claims Apprenticeship today.
What we’re looking for:- High school diploma or GED required (no bachelor’s degree required)0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
- Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
- Solid analytical, investigative, negotiation, and time-management skills
- Detail-oriented and able to thrive in a fast-paced, customer-focused environment
Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes.
Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
Comfortable using standard office software and learning claims management systems
