Parts Counter Associate The Parts Counter Associate serves as the primary point of contact for customers and technicians seeking parts for vehicles and equipment. This role is responsible for identifying and sourcing parts, providing knowledgeable recommendations, processing orders and returns, managing inventory accuracy, and ensuring a smooth, efficient, and customer centric experience at the counter, by phone and via email.
Duties and Responsibilities:- Greet and assist retail customers with their purchases
- Identify and troubleshoot correct parts for customers
- Look up and price wreck estimates for both internal and external customers
- Process all orders from beginning to end
Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customersHelp suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customersHelp with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
Help with keeping the display area stocked and appealing to the customer
Handle and process all warranty requests for company policies and procedures
Process all "cash" transactions completely and accurately through the cash register when the cashier is not available
Tage and inspect all exchange cores for like and for good core requirements
To help and support our OPS force with ID's, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup
All other duties as assigned
Minimum Qualifications:- Knowledgeable about parts and able to use the parts catalogues
- High School diploma or equivalent. Associates degree or higher preferred
- Proficient with Microsoft Office Programs
- Excellent verbal and written communication skills
- Ability to multi-task in an efficient and organized manner
- Strong attention to detail
- Truck Country / Stoops Freightliner-Western Star Offers:
- Competitive Salary
- Comprehensive Benefit Package 401K Plan with Company MatchBonus Opportunities
