Job Description:
As a Quote Writer at G&W Equipment based out of our Charlotte, NC branch, you will be responsible for researching and adding parts to service quotes and estimating the labor hours required to perform a job for customer approval. You will be expected to work closely with customers, technicians, and service teams to support day-to-day operations and keep jobs moving forward. This role is part-time and is expected to work 30 hours per week.
Primary Duties and Responsibilities:
Responsible for producing accurate quotes for all service and parts jobs requested by the customer or the assigned branch and sending to the branch and the customers.
Review the equipment and work required from the quote requests, and parts need, research pricing, and quote forklift fleet account billing.
Interact with internal and external customers to answer questions, provide support, and educate clients about the company’s products, services and offers.
Set values on all trades (parts, service, labor, etc.) with analysis and adjustments to the competitive market.
Responsible for notifying the branch service coordinators and technicians on any estimates approved by customer.
Job Requirements:
Minimum of 2 years of experience working in dealership, preferably with service or warranty background.
Extensive knowledge of the material handling industry as well as experience in the wholesale market preferred.
Self-starter who can work independently or in a team.
Pleasant demeanor with excellent customer service and communication and follow-up skills.
Able to effectively manage time and multiple priorities.
Proficient with Microsoft Suite systems and other computer programs; Microsoft Dynamics 365, Equipsoft and Tinnacity experience preferred.
