We are seeking a Senior Project Manager to join our fast-growing Client Services department and ensure consistently proactive round-the-clock client support for multiple assigned projects from kick-off through delivery, resource allocation, and quality control. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Candidates must have hands-on experience with eDiscovery and Relativity.
Responsibilities:- Oversee Innovative Driven Client Services accounts and serve as assigned clients’ primary point of contact during shift
- Interact with multiple clients to develop and reinforce strong client relationships
- Initiate project kick-off calls and ensure project is kept within budget, scope, and expected timeline
- Consult and provide expertise to internal and external stakeholders regarding best practices in EDRMProvide and document final quality control and assurance measures on key client deliverables
- Ensure that quality control SOPs are implemented, and standards are met for all project deliverables
- Develop and execute project plans that guarantee successful completion and on-time delivery of project tasks
- Execute and/or delegate incoming client requests within the Innovative Driven Client Services team
- Distribute project reports and key metrics based on internal and external client requirements
- Successfully execute Relativity administrative functions in live project databases as needed
- Provide and maintain accurate, proactive, and concise communication and record keeping on all project details, such as tracking logs, project specifications, case reports, and project deliverables
- Follow Innovative Driven SOPs related to project tracking, ticket submission, time entry, email response times, and interdepartmental support outreach
Qualifications:
BA/BS degree or seven years in litigation support/legal industry roleMinimum five years in an eDiscovery Project Management roleMinimum five years of extensive, hands-on, daily work in Relativity, including processing and technology assisted review technologies. Preference for candidates with Relativity certifications (RCA, RCU, etc.)Knowledge of the entire EDRM, from collections through production Problem-solving skills and capacity to leverage expertise to proactively anticipate client needs Strong teamwork, communication, and interpersonal skills Demonstrated experience managing multiple concurrent projects under tight deadlines As an equal opportunity employer, we value diversity and collaboration, understanding that our differences drive success. By connecting diverse perspectives, we unlock new possibilities and maximize our team's potential. We energize, engage, and motivate others to do their best work, and we're dedicated to creating an environment of appreciation, belonging, growth, and purpose If this job description excites you, we encourage you to apply—even if you don’t meet every requirement. xhqgsiq We’re eager to meet individuals who share our mission and can bring unique strengths to our team.
