Job Description:
LiveBuys is a fast-growing live-shopping company in Warminster. We offer coins, currency, and collectibles on live-stream shows every day, and every item has to ship fast and accurately. We're looking for a Shipping Manager to own our shipping department.
What you'll do:- Run day-to-day shipping operations, shipping 2000+ orders per week
- Build and manage the shipping team's schedule
- Own the department's KPIs: on-time ship rate, accuracy, damage and loss rate, cost per package, turnaround time, etc
- Serve as the liaison between customer service and our live hosts, and the shipping department ensuring that customer issues get resolved quickly, and fixes get back to hosts so problems don't repeat
- Manage our label printers, shipping software and seller platforms (TikTok Shop, PirateShip and similar), troubleshoot when something breaks, and find ways to automate
- Resolve carrier issues, address problems, returns and lost-package claims
- Track supplies and keep the department stocked
- Train new team members and hold the team to our high standards
- What you need
- Real experience in shipping or fulfillment (e-commerce strongly preferred), including leading and scheduling a team
- A tech-nerd mindset: quick to learn new software, happy to fix printer and scanner problems, and comfortable with spreadsheets and dashboards
- Clear communication with customers, hosts and the warehouse team alike
- Strong organization and attention to detail, with the ability to stay calm when volume spikes
- Reliable transportation
- References (required)
- What you should have
- Experience shipping high-value items (coins, cards, jewelry or collectibles)
- Experience with USPS, UPS, PirateShip, or TikTok Shop / Whatnot fulfillment
- Experience in customer service
- Experience setting up or improving KPIs and reporting
- DetailsFull-time, salaried: TBD
Schedule: M-F, 9-5, with weekend support flexibility
Location: Warminster, PA (on-site)
Benefits:
Health, Dental, Vision available with a company contribution of 75% of employee base plans! To apply: reply to this post with your resume, 2–3 references, and a few sentences about the shipping operation you ran and the numbers you were responsible for.
