Why Join:
FCSAt Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance. A Little Bit About FCSSince 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients. Come join us today!
Summary:
The pathology support specialist II works in coordination with advanced practitioners performing bone marrow procedures in specialized clinics at various locations throughout the practice as well as their supporting medical assistants. They will collaborate with multiple internal departments regarding the review of pathology test orders and bone marrow procedures placed in the EMR to ensure they contain the required information for the proper collection of specimens and submission to the laboratory. They will ensure insurance authorization is in place prior to the subsequent scheduling of procedures and patients.
Primary Tasks and Responsibilities
The pathology support specialist II is responsible for:
Running Sigma reports to obtain daily test and procedure orders. Follows up on incomplete or unsigned orders. Includes continuous analysis of the proper functionality of the Sigma to ensure all orders are captured.
Reviewing procedure orders in EMR to create and maintain all Bone Marrow Clinic schedules.
Reviewing the patient's demographics/insurance to ensure the procedure is approved per FCS contracts.
Following up and resolving problem orders and any outstanding issues in a timely manner.
Reviewing patients' charts within the past 30 days to confirm appropriate lab tests have been ordered and the results are within proper limits for procedure values. If the patient needs to have additional labs ordered prior to procedure the team member will communicate with APP team to enter order and then follow up with patient to schedule appointment.
Contacting patients to confirm their appointments and provide pre-procedure instruction as well as answer any questions they may have.
Following up after patients' procedures for any follow up questions and concerns.
Additionally, they will:
Collaborate with performing APPs and MA support staff to ensure necessary support is maintained for quantity and quality of procedures.
Be the liaison between APPs/MA team and Main Central Pathology lab to resolve any specimen issues, questions or report concerns.
Maintain par levels of collection needles, trays, and collection kits ensuring they are available for scheduled procedures, placing procurement orders as necessary.
Work as a liaison between the staff pathologists and the staff of the Bone Marrow Clinics, providing real-time feedback to APPs on bone marrow specimen quality issues.
Perform assigned administrative and clerical duties associated with the daily processing of test orders that includes professional email and phone communications.
Participate in all team related meetings and activities.
Maintain records and monthly metrics.
Assist in the training of new employees in accordance with department protocols and company guidelines.
Comply with quality control policies and procedures to ensure that all aspects of laboratory operations are performed in accordance with accepted standards and applicable laws for clinical laboratories.
Assist with additional duties or projects as assigned.
Maintain and ensure the confidentiality of all patient information.
Comply with all Federal and State laws and regulations pertaining to patient care, patient's rights, safety, billing, and collections. Adhere to all company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
Keep work area in a neat and orderly manner.
Maintain all company equipment in a safe and working order.
Education/Certifications & Licenses
High School diploma or equivalent
ExperienceThree (3) years of experience in a healthcare field, clinical or laboratory setting is required.
Three (3) years of experience demonstrating insurance knowledge, understanding of medical terminology knowledge required (Pathology terminology preferred).Patient scheduling experience preferred.
Lab Information System and Electronic Medical Record experience preferred.
Core Competencies, Knowledge/Skills/Abilities:- Analysis & Critical Thinking; using resources available to solve problems and exercise independent judgment.
- Strong interpersonal skills to include effective verbal and written communication.
- Highly organized and detail oriented
- Excellent organizational and cross-functional team participation skills
- Work independently and prioritize effectively.
- Possess moderate to high level computer skills to include Microsoft Office, Outlook and Adobe Reader.
- Solid time management with the ability to prioritize multi-task
- Must be comfortable being customer service focused with a commitment to provide timely responses
- Ability to work effectively and professionally in stressful situations
- Ability to collaborate across various levels of management, departments and teams.
Values
Patient First – Keeping the patient at the center of everything we doAccountability – Taking responsibility for our actions
Commitment & Care – Upholding FCS vision through every action
Team: Working together, one team, one mission
Expectations for all Employees Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
Screenings – Background and Drug Screens:
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug testing. Medical Marijuana cards are not recognized. EEOCFlorida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
