Agent

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations. Represent Pinkerton’s core values of integrity, vigilance, and excellence. Provide the client with concierge-level security at the client location and/or events. Deescalate tense situations or individuals that may arise. Write detailed incident reports following any incident, occurrence, or variance that warrants documentation. Conduct quality investigations and complete investigative reports. Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned. Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring. Transport the client to and from company location and/or events, as assigned. Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned. Identify and escalate equipment deficiencies/failures. All other duties, as assigned. High School Diploma or GED with security and law enforcement or military experience required. A NC PPS Unarmed and Armed Security Officer Training Certificate, CCW and / or HR-218/LEOSA check for annual firearm qualification are required. This position requires completion of Pinkerton's licensing process which may include verification of required licenses and affiliation to the appropriate Pinkerton entity. Concierge-level customer service knowledge. Able to complete thorough and accurate investigations and reports. Access control systems, CCTV, and alarm monitoring experience. Problem resolution skills. Able to interact effectively at all levels and across diverse cultures. Effective verbal and written communication skills. Computer knowledge; Microsoft Office.