Freddie Mac Media Services Engineer At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Freddie Mac is seeking a talented Media Services Engineer to join our team! The AV Engineer - Professional supports Freddie Mac's Audio Visual Services team by working between the AV Operations team and the AV Engineering team. This role serves as a hands-on technical resource for maintaining, troubleshooting, repairing, and documenting AV systems across corporate conference rooms, huddle rooms, configurable event spaces, collaboration areas, and executive meeting environments. The position supports AV Operations during high-profile events, including setup, live support, and tear down, while also serving as the primary point of contact for AV Operations when issues are identified. The role is responsible for helping resolve issues, escalating to the Sr. Engineer when needed, documenting findings, identifying root cause, and tracking recurring issues and patterns across AV systems throughout the campus. Serve as the day-to-day technical bridge between the AV Operations team and the AV Engineering team, helping ensure operational issues are captured, investigated, resolved, escalated, and documented appropriately. Act as the primary point of contact for AV Operations when room, event, or system issues are reported, providing timely troubleshooting support and clear communication on status and next steps. Support AV Operations during high-profile events, including pre-event system checks, room setup, live technical support, equipment resets, post-event tear down, and follow-up documentation. Perform routine inspections, preventative maintenance, troubleshooting, and repair of AV systems throughout Freddie Mac spaces, including conference rooms, huddle rooms, configurable rooms, event spaces, and supported collaboration areas. Maintain and support displays, video walls, projectors, cameras, microphones, speakers, DSPs, amplifiers, control panels, room schedulers, AV racks, cabling, and room control systems. Support Freddie Mac smart conference room technology by validating audio, video, camera, content-sharing, room control, and Microsoft Teams Rooms functionality. Diagnose AV issues, assist with resolution, and escalate complex or recurring technical matters to the Chief Engineer, Sr. AV Engineers, IT, vendors, or manufacturers as appropriate. Document reported issues, troubleshooting steps, resolution details, root cause findings, service trends, and follow-up actions in the appropriate ticketing or documentation system. Identify frequent issues and patterns across AV systems throughout the campus, then partner with Engineering team to recommend corrective actions, standardization improvements, or long-term reliability enhancements. Prepare rooms for daily use, meetings, and events by testing systems, confirming signal flow, checking microphone and speaker performance, and ensuring displays and conferencing equipment are ready. Assist with equipment replacements, room reconfigurations, firmware updates, installation support, and punch-list resolution for AV maintenance and upgrade projects. Maintain accurate records of service tickets, preventative maintenance activity, repairs, equipment inventory, spare parts, warranties, and system documentation. Coordinate with AV Operations, Corporate Meetings and Events, Facilities, IT, Corporate Security, vendors, and end users to schedule room access, maintenance windows, repairs, and support activities with minimal disruption. Provide professional user support for Freddie Mac room technology, hybrid meetings, presentation systems, control interfaces, and conferencing platforms. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $77,000 - $115,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
