Investigator Position The Utah Division of Licensing and Background Checks (DLBC) is seeking a highly motivated and detail-oriented Investigator to join our team. In this role, you will investigate complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you have a passion for regulatory compliance and want to make a real difference in public safety, this is the opportunity for you! Preference: Applicants must have an RN, Dietitian, Social Worker, or Licensed Nursing Home Administrator license with Utah DOPL that is in good standing. This position requires traveling and overnight stays throughout the State of Utah. Key responsibilities and day to day responsibilities of this position: Schedule and conduct investigations to ensure compliance with statute and rule. Reviews, investigates, documents, and addresses grievances and complaints, while implementing appropriate disciplinary actions as needed. Maintain contact with agencies/organizations for guidance on compliance issues and solutions. Issue, review, restrict, deny, suspend, or revoke licenses, permits, registrations, and certificates. Provides information to those seeking assistance and suggests solutions and assists others in solving problems Act as a liaison between the public and internal divisions to ensure smooth communication and efficient workflow. Minimum or "day-one" qualifications: Professional Licensure: Must possess and maintain a current RN, Dietitian, Social Worker, or Licensed Nursing Home Administrator license in good standing with the Utah Division of Professional Licensing (DOPL) Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace).Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing. Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions. Communicating through Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders. Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance. Preferred or trainable/on-the-job qualifications: Interpreting Legal and Regulatory Requirements: Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards. Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance. Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust. Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance. Supplemental Information Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date. Please note, a position's eligibility for remote and/or hybrid work is established by agency management and is subject to change at their discretion, at any time and for any reason. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. DHRM rules apply for promotions and transfers. In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah. Other benefits may include: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
