Product Specialist 2
harvey nash usaPlano, TX
$30.00 - $34.00 per hour
APPLYProduct Specialist 2
harvey nash usaPlano, TXMid L4
$30.00 - $34.00 per hour
Major Household Appliance ManufacturingAppliance Repair and MaintenanceConsumer Electronics and Appliances Rental
APPLY NOWProduct Specialist 2We're in search of a Product Specialist. This position will primarily focus on: Service quality related analysis. Ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry. Ability to deep dive to perform root cause analysis. Here are some of the specific details:
Location: Plano TX 75023
Duration: 12+ month contract with possibility of extension
Status:
(Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM))Korean bilingual preferred - not required Must have requirements: Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.Must be able to drive – will occasionally drive (locally) between training facility, warehouse, and office. Great communicator; eager to learn and tenacious – able to communicate ideas and resolutions effectively. We're looking for a go-getter that is proactive! Root cause analysis
Years of experience: 0-2 years of experience in an analytics focused role
Specific responsibilities include: Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms. Monitor new model quality performance with comparing benchmark model trends Coordination of weekly, monthly report and presentation to all related teams Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality. Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories. Background & Competencies Required: Knowledge/expertise/experience Understanding manufacturing, engineering and design. Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)
Skills:
- The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
- The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
- Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
- The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
- Education· Bachelor's degree in engineering, computer science, Math or business-related field.
- A reasonable, good faith estimate of the minimum and maximum for this position is $30 to $34/hour
Matching similar jobs
Level
Mid L4
Salary
$30.00 - $34.00 per hour
Location
Plano, TX
Occupation
Home Appliance Repairers
Industry
Major Household Appliance Manufacturing
Posted
yesterday