Community Liaison Since 1985 The Brook Hospital has been offering hope to individuals, families, and communities. The Brook offers two outstanding hospitals in Louisville, Kentucky, KMI & Dupont. The Brook is the leader in providing quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies. The Brook Hospital will strive to set the standard for excellence in the field of behavioral health care and will maintain its leadership role by treating each patient as a respected individual of our community. The Community Liaison implements the philosophy, policy, procedures, systems and strategic goals set forth by the senior management team while maximizing referral potentials from assigned accounts and developing new business to achieve the goals and objectives of facility business development and strategic planning. The Community Liaison markets hospital services to physicians, mental health professionals, EAP's and other professionals thereby strengthening facility relationships with these resources.
Job Duties:- Maintains positive working relationships with all disciplines.
- Maintains composure, tact during stressful interactions.
- Skillful in telephone etiquette.
- Demonstrates understanding how position supports the goals of the department and vision of the organization, including how it supports other departments and processes within the organization.
- Strives for professional growth based on identified strengths and weaknesses.
- Promote and consistently support a strong customer service culture to all employees and contract personnel.
- Must demonstrate a "can do" attitude and foster respect, courtesy, helpfulness, and teamwork in relationships with staff and external customer base.
- Research prospective business development opportunities.
- Complete a Monthly Operating Report (MOR).Participate in giving facility tours, having an excellent understanding of facility layout as well as programming offered.
- Participate in development and execution of business development special events.
- Effectively demonstrates knowledge of patient age groups (child, adolescent, adult and geriatric) & specific programs related to each.
- Working knowledge of software; log daily interactions with referral sources.
- Provide hospital spirituality groups; document group note
- Other responsibilities as assigned by CEO or Director of Business Development.
- Benefit Highlights
- Challenging and rewarding work environment
- Competitive compensation
- Excellent medical, dental, vision and prescription drug plan 401k plan with company match
- Generous paid time off
- Career development opportunities within UHS and its 300+ subsidiaries!
Qualifications
Job Requirements:
Bachelor's preferred. Familiarity and connections with local community and experience working in health-care preferred Valid Kentucky Driver's License w/ good driving record Public speaking skills - comfortable speaking to small & large groups Social Media Knowledge Previous experience in the mental health field preferred.
EEO Statement:
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
