Dock Master

Dock Master Location: Stamford, CT Position Summary Harbor Point Marinas is seeking an experienced, service-oriented Dock Master to oversee the daily dock operations and customer experience at our waterfront marinas in Stamford, CT. The Dock Master will serve as a key point of contact for marina customers, boaters, guests, and dock staff and will be responsible for ensuring safe, efficient, and professional operations throughout the marina. This is a hands-on position requiring strong knowledge of boating and marina operations, exceptional customer service skills, and the ability to lead a team in a fast-paced waterfront environment. The ideal candidate combines practical marina experience with a hospitality mindset and takes pride in maintaining a safe, organized, and first-class environment for boaters and guests. Responsibilities of the Dock Master Oversee daily dock operations to ensure a safe, organized, and exceptional marina experience. Serve as a primary point of contact for marina customers, boaters, guests, and visitors. Provide hands-on assistance with vessel arrivals and departures, docking, line handling, and slip assignments. Coordinate daily slip activity and communicate docking instructions and marina procedures to customers and guests. Supervise, schedule, train, and provide day-to-day direction to dockhands and seasonal marina staff. Maintain a high standard of professionalism, responsiveness, and customer service across the dock team. Monitor docks, slips, utilities, equipment, and common areas and promptly identify maintenance or safety concerns. Ensure docks and marina areas remain clean, organized, safe, and guest-ready. Enforce marina rules, boating safety procedures, and company policies in a professional and customer-focused manner. Monitor weather and waterfront conditions and communicate operational or safety concerns as appropriate. Assist boaters with shore power, water connections, dock carts, and other marina services. Respond promptly and professionally to customer questions, requests, and operational concerns. Coordinate with maintenance teams and vendors regarding dock repairs, equipment, utilities, and other operational needs. Support seasonal marina opening and closing procedures, including preparation for peak boating season and winterization activities. Maintain appropriate marina logs, records, incident reports, and operational documentation. Assist with marina events, waterfront activations, and other Harbor Point initiatives as needed. Collaborate with property management, security, maintenance, and other Harbor Point teams to support safe and seamless waterfront operations. Assist with emergency response and marina safety procedures as needed. Requirements of the Dock Master 3 years of experience in marina operations, dock management, boating, marine services, or a related waterfront environment preferred. Strong knowledge of recreational boating, docking procedures, line handling, marina safety, and dock operations. Previous experience supervising dockhands, marina staff, or another operational team preferred. Strong customer service skills with the ability to provide a polished, hospitality-driven experience. Comfortable working directly with boat owners, captains, guests, vendors, and other marina stakeholders. Strong communication, organizational, and problem-solving skills. Ability to remain calm and professional while responding to changing weather, vessel activity, customer needs, and operational issues. Ability to work independently, take initiative, and identify issues before they become larger problems. Comfortable working outdoors in varying weather conditions and performing the physical requirements associated with marina operations. Ability to safely handle dock lines, equipment, and other marina-related materials. Basic computer skills; experience with marina management or reservation systems is a plus. Flexible schedule with availability to work weekends, evenings, and holidays during the boating season as needed. Valid driver's license required. Boating license/certification or USCG credentials are a plus.