IT Field Technician Tier 1Annexa is currently working with DC Government's Office of the Chief Technology Officer and are seeking an entry level Field Technician and Logistical support candidate with trade service experience. We are seeking a candidate with experience in trade services such as but not limited to electrical helper, mechanical helper, alarm technician, handy person, automotive technicians, etc. The candidate will be instrumental in maintaining and enhancing telecommunications infrastructure across more than 600 facilities in and around the District of Columbia. This role combines technical fieldwork with logistical coordination, ensuring seamless operations and exceptional support to our internal teams and external customers.
Responsibilities:
Equipment Handling: Install, upgrade, and remove telecommunications equipment and supporting cabling at various facilities in collaboration with Network Engineers.
Decommissioning: Uninstall and transport equipment from customer premises to OCTO facilities.
Fixture Installation: Install and remove cabinets, racks, ladder racks, and other fixtures as needed.
Wireless Access Points: Install, troubleshoot, and perform upgrades on Wireless Access Points in collaboration with Wireless Engineers.
Issue Diagnosis: Identify and resolve technical issues related to phone, wireless, and network systems.
Fiber and Copper Cabling: Conduct limited fiber testing and maintenance, including the use of tools like multimeters, network cable testers, Optical Time Domain Reflectometers (OTDR), fiber splicing machine.
Cutover Outages: Troubleshoot and address outages related to phone and network cutovers.
Material Management: Coordinate the delivery and distribution of equipment, tools, and parts to various jobsites.
Inventory Control: Maintain accurate inventory records and support field dispatch activities.
Scheduling: Organize work schedules, transportation, and site logistics to ensure efficient operations.
Cross-Team Support: Work alongside the Fiber Maintenance and Provisioning Team, Data Center Facility Team, Voice Operations Team, Field Operations Team, and Warehouse Team.
Adaptability: Rotate and support different teams as assignments vary daily and weekly, ensuring flexibility and responsiveness to project needs.
Professional Interaction: Establish and maintain positive relationships with customers, responding to requests and inquiries courteously and efficiently.
Communication Skills: Effectively handle phone calls, emails, and in-person interactions to ensure customer satisfaction and minimize disruptions.
Timely Responses: Address missed communications within one hour during the workday to maintain high service standards.
Record Keeping: Capture detailed notes, take photos, and email summaries of work completed or issues encountered.
Technical Documentation: Maintain and complete paperwork for projects, including test results and as-built documentation.
Data Transfer: Transfer test results and data from devices and meters to email using laptops or mobile phones.
Adherence to Standards: Follow all safety protocols and industry standards, including OSHA, EIA/TIA, ANSI, IEEE, and BICSI cabling standards.
PPE Usage: Utilize personal protective equipment (PPE) as required and ensure a safe working environment.
General Safety Training: Work safely in confined spaces, on ladders and traffic safely with proper training. Also operate power tools like hammer drills and saws responsibly and with training.
Skill Enhancement: Pursue further education and certifications, such as CompTIA A+ and BICSI, to advance your technical skills and career within OCTO DCNET.Industry Knowledge: Stay updated with industry standards and best practices to ensure high-quality support and maintenance of telecommunications infrastructure.
Adaptability: Demonstrate a willingness to learn and adapt to various tasks related to telecommunications infrastructure, equipment, and customer needs.
Dispatch Activities: Assist with field dispatch operations, ensuring timely and accurate deployment of technicians and resources.
Inventory Management: Track and manage inventory levels, ensuring that necessary supplies and materials are available for ongoing projects.
Required Skills:
2+ years of experience with trade service such as (but not limited to) electrical helper, mechanical helper, alarm technician, handy person, telecommunications, etc.2+ years of experience diagnosing and solving problems with telecom, electrical, mechanical, alarms or other similar systems.2+ years of experience reading and understanding technical instructions, drawings, and blueprints.2+ years of experience with the ability to use, update, and share files on cloud storage systems such as SharePoint and OneDrive.1+ years of experience with the ability to use and update the ticketing system for each job. Proficient in spreadsheet software: Ability to create, edit, and analyze spreadsheets using any spreadsheet. A valid drivers license. Ability to lift 125lbs. Ability to climb ladder and be on your feet most of the shift. Must be able to use basic hand tools such as screwdrivers, pliers, wrenches, etc. Experience using any of the following tools: multi-meters, current clamps, network cable testers, network cable toners, optical power meter. High School Diploma or GED
