Major Incident Manager This is a short term and three months project. There are four open positions available.
Location: Dallas TX (Onsite)
Role Summary:
This individual will be stationed in the Master Control Room (MCR) at the International Broadcast Centre (IBC), acting as the lead technical authority for BCN incident resolution. They will work directly with Global Transport, Regional Network Management Center & Emergency Response Center and coordinate all technical activities, providing clear and detailed status updates to the Host Broadcaster and for onward reporting to the TCC.
Key Responsibilities:
Incident Management & Service Restoration:
Take full ownership of incidents from detection through to technical resolution.
Respond to all technical network-related issues presented from VIDI dashboards and work directly with the carrier to understand and drive the status of fault isolation, determine the reason for outage (RFO), and validate proposed steps for repair.
Communicate any emergency maintenance or configuration changes required to resolve active incidents, ensuring explicit approval is secured from FIFA and HBSCoordinate change management activities with various internal teams, HBS and the FIFA CAB panel.
Reporting:
Provide full and detailed reports for all activities at the end of each Match Day, including comprehensive descriptions of all queries and incidents, Provide measured availability statistics and performance reports to HBS and the TCC.Ensure that there are complete and accurate details in the incident record to ensure SLA analysis and reporting.
Stakeholder Communication: Provide clear, concise, and timely technical status updates to the Host Broadcaster and the TCC.
Qualifications & Skills
Experience:- Significant experience in a 24x7 operational environment such as a Network Operations Center (NOC), Security Operations Center (SOC) or Global Transport NOCUnderstanding wavelength services and troubleshooting practices.
- Skills & Knowledge:
- Technical Acumen: Solid understanding of network monitoring principles and technologies. While not a hands-on engineer, must be able to understand and communicate complex technical issues effectively.
