Remote Bilingual Call Center Representative Our client, supporting managed care enrollment services is seeking a Remote Bilingual Call Center Representative to join their team. As a Remote Bilingual Call Center Representative, you will be part of the Customer Service & Enrollment Support team supporting managed care enrollment services. The ideal candidate will have strong customer service instincts, the ability to learn and apply new program tools quickly, and effective communication skills that help clients feel supported throughout the enrollment process.
Location: Remote
Pay Range:
$18/hrShift: Monday to Friday, 8am to 8pm EST; Saturday 10am to 6pm ESTWhat's the Job? Respond to enrollment services calls, answer questions, send requested information, and refer callers when issues or concerns arise. Educate clients on managed care and help explain enrollment options in a clear, respectful way. Assess client health care needs and assist clients in choosing an appropriate health plan. Support enrollment and disenrollment activities, including receiving and sorting enrollment/disenrollment forms and reviewing them for accuracy and completeness. Raise concerns or problems to the Central Operations Supervisor and perform managed care education and enrollment services when call volume warrants (including some Saturday work).What's Needed? Great customer service skills—be ready to demonstrate your ability to help clients from the start. Ability to learn a new program quickly and apply training effectively (training is critical—stay focused and engaged).Strong computer skills, including the ability to type and use computer systems confidently. Reliability and attendance readiness: phones are active Monday–Friday from 8:30am–6:00pm and Saturday from 10:00am; there is very little latitude for attendance issues. Prior customer service experience, including a call center environment; two years of human services experience or experience dealing with the public is required. What's in it for me? Opportunity to support clients through managed care education and enrollment services. Structured training period designed to build the foundation you need to succeed. A busy, supportive environment where strong performance and teamwork matter. Clear process for submitting resumes and moving through review and interview scheduling. Potential for long-term employment through a temp to perm path. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug PlansDental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
