Division Sales Manager (Grand Rapids)

The Division Sales Manager position is a dynamic combination of customer service and outside sales to drive growth in the division area. Primarily, this person will have ultimate responsibility for the customer experience of all Home City Ice accounts in the area. This includes: Account Representatives make between 12-18 in-person calls per day in addition to incoming customer phone calls -Making sure each ice merchandiser is 100% up to standard during customer visits. This can include adding POS material, re-imaging, cleaning, or even refurbishing on-site in a variety of weather conditions and environments. Being the point of contact for all customer inquiries and concerns in the assigned geography. Taking ownership of those inquiries/ concerns and working with the appropriate department to ensure they are answered or addressed to 100% customer satisfaction. New business cultivation as needed through active prospecting and cold calling. Since this position is 100% field-based, plan route-efficient outings to visit customers at their place of business, with the purpose of strengthening relationships and actively soliciting feedback on their customer experience. Being the point of contact for all potential customers, taking the contact from account lead to the first delivery. On occasion, helping our operational team fulfill customer needs (delivery, merchandiser swaps, etc).The key to our success has been responsiveness to customer and lead requests, so expect a dynamic, fast-paced environment with a large amount of inbound and outbound communication where time is of the essence. The ideal candidate will prefer an environment that is rapidly changing and prefers to wear more than one hat. Vacation, medical, competitive salary+bonus, company car and phone provided.