Customer Relations Specialist The Customer Relations Specialist will register participants, complete data entry and respond to inquiries received by phone, web and e-mail for the National Inventors Hall of Fame's STEM education programs. This is an on-site, permanent part-time position. January - June: 20-40 hours a week July - December: 20-30 hours a week
Position Responsibilities:- Develop a comprehensive understanding of NIHF's stem enrichment programs
- Accurately respond to customer inquiries by providing program information, locations, and pricing
- Assist customers in navigating the Camp Invention website to register participants online and over the phone
- Problem analysis and resolution
- Customer follow-up and attention to detail for providing superior customer support
- Accurately and efficiently enter and process events and registrations
- Research and resolve customer-related issues in a timely and professional manner
- Have a passion for the company mission, and incorporate that excitement into customer interactions
- Soft solution-selling skills; incorporate a sense of urgency to deliver a prepared script to provide program features, advantages and benefits to potential customers to gain registrations, add-on products and donations
- Record details of inquiries, comments, complaints, and actionable steps taken to bring about resolution
- Process requests for transfers, cancellations, refunds, and receipts
- Identify and escalate priority issues
- Periodic filing of customer service paperwork
- Communicate and coordinate with internal departments as assigned
- Perform other job duties and special projects as assigned, including cross-departmental tasks
- Knowledge, Skills, and Abilities:
- Ability to regularly work in the office and attend in-person meetings
- Requires regular, reliable, and on-time attendance
- Knowledge of customer service principles and call center practices
- Developed interpersonal skills to provide exceptional customer service, with the ability to communicate effectively via email, chat, phone, and in-person meetings
- Confidence in overcoming objections and negotiation practices
- Computer literate with strong typing and data entry skills to produce high-quality work in both speed and accuracy
- Ability to multi-task and respond to changing priorities and seasonal surges in workload
- Ability to facilitate a positive work environment and portray our company mission
- Team player mentality; ability to remain focused when working in close proximity to other staff members
- Self-motivated and able to work independently
- Interest in nonprofit, B2B, and B2C communications
- Credentials and Experience:1-2 years of customer service experience is preferred
Special Requirements: Must possess schedule flexibility based on business needs and seasonal hours
Pay: $16.00/hour
Why Join the National Inventors Hall of Fame? Comprehensive Health Coverage: Enjoy top-tier medical, dental, 100% employer paid vision, and insurance plans, along with flexible spending accounts to help pay for any out-of-pocket medical expenses. Company-Paid Benefits: NIHF contributes 100% to provide life and disability coverages. Secure Your Future: Benefit from our 401(k) plan with up to a 4% employer match and 100% vesting upon initial contribution, ensuring your financial stability and growth. Generous Time Off: Take advantage of paid time off, paid holidays, and a year-end closure from December 24th through January 1st to recharge. Additional Support: Access Critical Illness, Hospital, and Accident Supplemental Income plans for extra peace of mind. Pet-Friendly Perks: Protect your furry friends with our pet insurance plans. Stay Fit and Healthy: Utilize our on-site workout facility to maintain your physical well-being.
Thriving Work Environment:
Be part of a great team environment with ample opportunities for growth and a culture that prioritizes professional development.
