Senior UX Researcher: Banking & Customer Experience Lead

M&T Bank is seeking a Senior UX Researcher to shape customer- and banker-facing experiences. This role conducts primary research across customers and employees, delivering actionable insights to influence product decisions and drive innovation. The role requires collaboration with designers, product managers, and engineers, and emphasizes accessibility, inclusivity, and business value. The position is hybrid with on-site expectations at multiple offices, including Bridgeport, CT, and Wilmington,