Job-ID29417612Reference26-27860 Salary$29.70 / hour
Job Description:
Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction.
Specific Skills Needed:
- Top 3-5 mandatory and/or minimum requirements
- Coordinate & organize the daily flow of service work orders for field & depot service teams.
- Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
- Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
- Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.
- Top 3-5 desirable attributes/qualifications?
- Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
- Excellent attention to detail & commitment to accuracy in service documentation & order processing.
- Effective written & verbal communication skills for interacting with customers & internal teams.
- Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.
- GENERALFUNCTIONOrganizedanddetail-orientedindividualwithexceptionaladministrativeskillsandstrongcommunicationabilitiestomanageourpartsdepartmentandhandlevariousofficetasksrelatedtoit.
- Theidealcandidatewillplayavitalroleinensuringsmoothoperationsandprovidingtop-notchcustomerservicetoourclientsandstaff.
- MAJORDUTIESANDRESPONSIBILITIESâ Parts
- InventoryManagement: Effectivelymaintainandoverseeourpartsinventorytoensureavailabilityandtimelyfulfillmentofcustomerneeds.â Order
- Management: Createandmanagepurchaseordersandsalesordersforparts, ensuringaccuracyandefficiencyintheprocess.â Parts
- Selection: Efficientlypickpartsrequiredforcustomerrepairs, contributingtoourserviceexcellence.â Record
- Keeping: Maintainservicerepairrecordstotrackandmanagethehistoryofrepairsandpartsusage.â Customerand
- StaffSupport: Providetimelyandknowledgeableassistancetocustomersandstaff, addressinginquiriesandensuringexceptionalcustomerservice.â Collaboration: Workcloselywithourinternal
- ServiceTeam, manufacturers, andcustomerstocoordinatepartsrequirementsanddeliveries.â Inventory
- Counts: Conductregularpartsinventorycountstomonitorstocklevelsandmakedata-drivendecisions.â Sales
- Enhancement: Developandimplementstrategicplanstoboostsaleswithinthepartsdepartment.â Sales
- Analysis: Analyzepartssalesandmaintainstocklevelstomeetcustomerdemandswhileoptimizinginventoryefficiency.
- BASICQUALIFICATIONSâ Previousexperienceinparts/inventorymanagementsuchasan
AutoPartsroleisadvantageousbutnotmandatory.â Provenexperienceinmanagingamultifacetedofficeenvironmentwithdiverseresponsibilitiesandinteractions.â Strongorganizationalandadministrativeskills.â Excellentattentiontodetailandacommitmenttomaintainingaccuracy.â Effectivecommunicationskillsforinteractingwithcustomersandinternalteams.â Aproactiveandadaptableapproachtoproblem-solvingandimprovingdepartmentalprocesses.
PREFERREDQUALIFICATIONSâ HighSchoolDiplomaorEquivalentâ Administrative
OfficeExperience 1-3Yearsâ Proficiencyincomputersystemsandcomputerusage.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
