Regional Vice President - Branch Operations - Austin

Regional Vice President - Branch OperationsAustin, TX area. Employer type: Credit Union. What the work involves: Job Description and RequirementsPersonally review and/or resolve escalated member concerns/incidents received for region to identify patterns and determine proactive steps to improve overall member service while remaining compliant. Review, evaluate, and implement changes to policy and procedures to ensure compliance standards are met. Oversee Strategic OperationsStays informed on economic development in the region while encouraging branch management collaboration with Business Development to cultivate new membership opportunities. Enrich professional relationships between branches and other departments through open dissemination of information, sharing member concerns, and resolving issues to enhance overall member experience.