Call Center Team Lead - West Sacramento, CA (Hybrid)

What we're looking for: At least 2 years of experience working in a high-volume call center or customer contact center environment. At least 1 year of experience serving as a Team Lead, Lead Representative, mentor, coach, or in another informal or formal leadership role. Strong customer service, communication, problem-solving, and interpersonal skills. Proficiency with Microsoft Office and experience using CRM or contact center technology. Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred. What you should expect in this role: Must reside in the Greater Sacramento area. Primarily remote with onsite work at 820 Stillwater Road, West Sacramento, CA 95605, every Wednesday and based on business needs. Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers. Regular collaboration with supervisors, Quality, Training, and Workforce Management teams. Opportunity to grow your leadership skills while making a meaningful impact supporting California's Medi-Cal program. The pay range for this position is $60,000 - $72,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.